Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***z –
Looks very good
M***v –
Everything corresponds to the description. Delivery about a month. Recommend to buy
R***a –
ok
A***n –
In the package of filters peeled off the sealer and stuck to another filter, eventually broke. The functionality was not particularly affected. Brush original.
E***k –
The goods are not bad, but it is immediately visible that not original parts, the material is cheaper. The dimensions correspond, but when installing the main brush, the vacuum cleaner begins to crack during cleaning.
I***o –
The set is not bad, only here the side brushes are not hot quality… In general, for this money will come off… Thank you.
D***k –
Everything is fine, sending was fast
A***n –
In general, everything is not bad. Clearly not the original, but I think it will go.
A***v –
Quality is good, sent fast, recommend
L***l –
Filters came up perfectly. In the package of 2 pcs.
N***v –
Looks good. It is a good spare part!
V***v –
Pile on an orange roller with a brush is one third smaller (thinner) than on the original one. Three-blade brushes are also different from the original material, although they bend the same way. Not the original, but not a bad replacement.
O***a –
I received a set of consumables for the robot vacuum cleaner Xiaomi 1s. All fit. I bought it for the future, as in Minsk we have a price for each in a separate way, the consumables element scales. Thank you store!
M***m –
Satisfied-filter class!
A***. –
Not the original of course, but for their money will go. Thanks store
S***n –
A grade
J***k –
All ok, little bit lower molding quality, but still usefull
U***a –
It’s just super. It came quickly, the vacuum cleaner came up like a native, the brush is not as fluffy as the original, but the vacuum cleaner is removed sooo well. Tangible difference after replacement. Nothing was crumpled everything was very reliably packed. I started immediately after cleaning again, he collected much more. I ordered 26. 05 came 14.07 sooo fast, maybe because of the quarantine.
M***v –
In general, the quality is not bad. The only did not like the side brushes, they are not white, like the original, and Gray and shorter by several mm. In principle, for this money norms.
F***r –
Fast delivery.
I***a –
Everything is fine. Seller recommend. The only parcel went long in connection with the pandemic.
Customer –
Very fast!
G***v –
Well to say, the delivery itself is quite fast, the quality of the goods is on the market, yes it’s not the original, but that’s just for the quality of the analog-a solid four out of five. The filter is good, fit tightly, no gaps, the pads are pasted relatively smoothly, but the brushes that sweat that Central is not ice, it will be necessary to order others, these will not work for long.
D***v –
Everything seems to be good, everything came up, the quality is excellent, but, after installation, there was a foreign noise, I do not know what is connected to, with old jokes and the filter it was not
G***a –
Fast delivered, very nice, usable quality.
R***. –
Fast shipment. Products comply with the description.
M***i –
okk
P***y –
Orginal
S***z –
All good
M***s –
Because of the covid it took longer than expected in addition to the road one of the rollers it has folded and cannot be used. I imagine it must have been due to being packed for so long. Otherwise very happy and I recommend this store
A***c –
Good quality, thanks
T***k –
Everything came up.
O***a –
Fast delivery, everything came up.
M***c –
All is well
S***s –
very good, looks like the original, fast delivery.