Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***n –
Order has not received, nothing to evaluate
F***a –
The parcel never came, the money returned by AliExpress the day after opening the dispute.
V***o –
Cool, everything works, got in 3 weeks in Astana
K***r –
About and Sarah Dunn is missing you.
A***v –
The set is full, the bag is good, it came for a month without damage. Working capacity did not check. The drone itself looks cheap, the plastic is thin. For price and quality…
F***r –
Would miss a French part in the manual but works well
D***v –
Arrived order for a month with a small. Externally, everything corresponds to the description and specification. When I use, I will add a review.
C***a –
Very good drone! Really happy with it and internally everything is well built . Comes with spare props. The camera is not suitable for FPV and image quality is not so good but I didn’t expect that from anybof the cameras. Ok for playing around with
Customer –
Cheap price for good product, thank you.
N***m –
merci
J***o –
Very slow in delivery, otherwise the apparatus fits the advertised
A***v –
Unfortunately, the goods never came, although the Mail shows that it is somewhere in Russia. But I don’t know if I’ll get it yet. The store honestly contacted, asked to wait but eventually the expiration of all the terms returned the money. According to other reviews, the goods are very good. You can safely order! In any case, get either your money back or the goods! According to the reviews of a good drone. Maybe I’ll try again.
M***n –
I like it totally true
U***r –
Пришел быстро, хороший дрон для начинающих один минус батарей не на долго хватает
V***D –
Bad product
J***r –
Delivery was late today, but I received the item safely. It’s charging now, so I’ll try later to see if it works properly. Thank you.
R***r –
заказ получил,товаром очень доволен,все получил в целости и с охраности ,огромное спасибо продавцу
D***e –
Well, definitely not 4k. Picture too shaky to use, and WAAAAY to Light and unstable. But still good fun
N***n –
Приехал быстро, но упаковку всмятку. Дрону тоже досталось, но не критично. Оччччччччень долго к нему привыкал. Так как это дрон считается спортивным, то он дефолтно движется вперед, поэтому в помещениях им пользоваться не стоит. Справшивал у продавца ссылку на программу(не сканируется), но не получил. Спрашивал еще пару вопросов, но не получил ответа, кроме бота.
B***n –
Au top fonctionne nikel
I***g –
Le drone vole bien même si il a l air assez fragile, est déjà tombé plusieurs fois et vole toujours bien ! Pour information il faut bouger le joystick de gauche d’abord en bas puis en haut pour le faire voler, j’ai mis un long moment à le comprendre. La qualité de la caméra n’est pas 4k du tout mais pour le prix je m’y attendais .. Très sympa à utiliser en tout cas ! Par contre livraison assez longue, sans doute du fait du Covid.
S***v –
плохое качество всё хлипкое и долгая отправка товара
P***a –
Chegou muito rápido. Agora vou experimentar.
J***a –
la aplicación de la cámara no funciona, instrucciones en inglés y chino. por lo demás supongo que es lo q esperas…
F***r –
Mijn tweede bestelling van deze drone, grappig ding en niet zo erg als je hem aan puin vliegt. Is niet zo snel als een e58
A***a –
дрон хорош,летает,разные скорости,трюки
A***o –
Товар был хорошо упакован. Дошел в целости. В интернете нашел описание на русском языке. Еще не запускал. Рекомендую товар и продавца.
V***o –
5MP camera
C***a –
Interior space works 5 *. Abroad already is not easy to control.
A***k –
It’s a record on the speed of delivery with Ali. Were with the first order of the problem but the store was always in touch and quickly fixed the situation. I’m very happy. Have not yet tried in action the goods, if possible, I will report later. Thank you.
P***n –
The quality of the drone is a little worse than in the picture And the question is how to connect it to the phone?
N***n –
It all came. it works. One thing. The image from the camera is twisted.
S***s –
Everything works, everything works! Connects to the smartphone camera, during the day the video is normal. Stabilization is not enough, but for this price norms
A***n –
Awesome thing. Everything works, the IDA flies) the child is happy, the grandmother’s neighbor is scared, chandelier is true instruction in Chinese, but there is a QR code, on which is the application for the control of the drone. Take it, you will not regret, the toy fire) played all, and small and adults)
E***a –
The goods arrived in time correct but is a shame I live in Brazil, And post here does its job right
R***y –
The goods as description. Very good!!! I recommend the store!!!!
D***v –
The drone only stood with its feet. I turned it over as it should. Charging is enough for 5 minutes with the camera and even less and so for their money normul. The quality of the picture is normal for the photo nitak and for the flight is excellent. I recommend immediately disassemble the remote and put the antenna from the router. It took me about 15 minutes until I checked.
L***o –
Well writing will Reply
C***o –
The description is very accurate, it’s been my second drone I buy from this store, they are very serious and fast shipping, it takes time to respond to messages, on the purchase of my second drone I got here without the remote control battery cover.
L***a –
very excellent store,its work special, unfortunately due to customs irem didn’t arrived,but completely refunded 5*****
O***a –
Very fast delivery from Russia. The drone works, but the camera upside down.
I***v –
Everything flies well, but here does not connect the camera in any way? The app installed according to the description via code. What I don’t know to do? The toy loses meaning without a camera!
P***o –
Very good, a little fragile
F***a –
good flies sharply, he even flew under the closet, and blown all the dust from there, even the one that could not be sucked ать, so that everyone on the note, quadrick can blow the dust from all the slits, even those of which can not be sucked with a vacuum cleaner. And so it flies, the remote and the phone all connect and works perfectly. Later I will supplement the review with flights on the street.
G***e –
Perfecte drone !!