Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***n –
I work in a fruit warehouse, I’m standing for so many hours and my feet don’t hurt at all. I highly recommend them. I asked for a 38 when I’m 37/38, it’s a little loose for me, but I prefer it to be small. I’ll buy again
L***e –
Super contente
Y***o –
precisely what I wanted. I never expected to get the black since it was the grey I first ordered for before asking for a change like a week after. Many thanks!
E***r –
The sneakers are fine but I bought the 41 and I got too big I should have taken the 40
D***d –
These three paresq arrived, like, am satisfied despite the delay and now will anyway just left waiting.
A***s –
I get a little smaller, but otherwise they’re cute, suitable color, very comfortable, they cushion the steps, they are very rich when walking, plus they have some very suitable tacon
S***k –
as pictured, fit perfectly
B***a –
i lke the shoes they are nice
M***r –
Es el segundo par que compro, son muy comodos , mi esposa los usa a diario
M***r –
buen produvto, con un poco de pegamento pero todo bien, pedi 42 cuando yo normalmente soy 26 y me quedo un numero grande pero con calcetines creo que estara bien.
M***d –
جودة ممتازة وصول متوقع مقاس مطابق
Customer –
The shoes are just as good as I have expected. I’m very satisfied. Also very good service from the store.
N***z –
muy cómodo y suave
C***f –
muy cómodos recomendados
A***a –
No llego el pedido, claro que en esta época el transporte está restringido, el vendedor devolvió el dinero.
M***m –
très belles baskets très souples et agréables à porter. je recommande confortables tout est super et livraison rapide malgré la commande passée pendant le covid
Customer –
Very nice shoes!
Customer –
I like these shoes.
Customer –
Very comfortable shoes. I recommend.
Customer –
Very comfortable shoes. I like these.
Customer –
Very comfortable shoes. I like these nice shoes.
I***a –
buena calidad
S***s –
product took a while because of the pandemic issues,I almost lost hope I would get it but it still came and I was happy to see it.
Customer –
Nice and good looking shoes. These are very comfortable for my legs. I am satisfied.
Customer –
Wonderful shoes. These are very comfortable. I am satisfied.
Customer –
Good for legs. I recommend these shoes. Very satisfied.
F***y –
Thanks to the store
F***y –
شكرا للبائع
H***o –
loved its , but a little bit small usual size 37
A***i –
The product is ten but the delay in the arrival of the product is terrible
Customer –
Excellent shoes. My favorite.
Customer –
I like these shoes. The best shoes I have ever had.
Customer –
Very comfortable shoes for my legs.