Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***t –
Impressed by the quality
S***a –
Got a purse, class. Smells like skin. There is not enough Department for small things. And does not close, but just folds. But the husband glued on both sides magnets neodymium, thin. Now folded and it does not open. Special thanks for the gift. Very comfortable stand. Trifle, but nice. I recommend
D***a –
Alas the purse is infected with coronavirus (
Customer –
Excellent product was beyond my expectation!
G***o –
The product received really liked the quality of a good store recommend
Customer –
super
P***p –
Thanks for the bonus. Good, quality goods. I recommend
E***o –
This is my second wallet from this company and I’m happy with overall quality!
U***r –
Came for 35 days in Kharkov. the wallet is not bad. the quality of the wallet is excellent. prodovets recommend…
C***n –
Conform to the image I have the impression of buying a quality product. Thank You
A***h –
Good
Customer –
perfect
O***N –
The product is beautiful. It came pretty fast. But the color brown came when I wanted coffee color. Or the product may looks more different in the pictures.
J***s –
You have to be careful because it’s too big
T***n –
this is my second time purchase … nice
E***l –
Good leather a grade but very good looking
J***e –
It’s too thin I like the material
E***e –
The stupid purchase of STS does not fit in size.
W***n –
Looks great
Customer –
Quality Tower, comfortable. Looks good. Smells like skin. In the hands of the Topchik
C***r –
I thought it was smaller but it’s good quality
Customer –
.
A***i –
Perfect.Tnx for gift
O***r –
Good quality, nice feeling to it and very fast delivery considering the situation
M***s –
Never arrived
K***r –
Quality very terrific feeling may be different description as cool and. Shipping as soon as received. No regret the choice. Thank you very much.
A***n –
Not worth a little expensive
H***y –
It’s okay and fast. Leather, shape, color, design.
O*** –
The wallet is something more bulky than I thought, but it has to be said that the quality is very good. I can tell it’s genuine leather and the finishes are very good. I certainly recommend it.
A***a –
Very cool and beautiful product. Dislike the format, as would prefer the horizontal. But was fault of my choice. Congratulations and thanks.
A***h –
Nice purse. Everything got in delivery faster than expected. The store added a small gift! Thank you so much!
D***z –
Very reliable store. I send very fast and good communication. I recommend 100%. Regarding the portfolio looks good quality, genuine leather and it’s just the way it looks in the photo. Made from missing some more compartment for cards, but in the photos you already see all the spaces you have in detail.
Customer –
Quality of performance at altitude.