Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very pretty but also very fine
G***g –
Super. thanks all OK. store recommend.
T***t –
Cool ring.
P***s –
Beautiful, prettier than in the photo
X***i –
The order came in within. The quality is excellent. The store does not disappoint, everything came on time and in accordance with the description. I recommend to everybody you buy in the store, it is worth. Thank You
W***z –
Very accurate to the photo, looks good and not uncomfortable
T***t –
good
E***a –
Set came, looks good.
N***r –
they look so pretty and not cheap, one Stone is a bit oblique but it doesn’t bother
R***a –
All right, thank you.
A***y –
beautiful ring I was very surprised
M***i –
One size too big
C*** –
I ordered 4 of these and they are all perfect, fast shipping and the store is very good
U***u –
Color may seen when is light ,but that price i good
C***r –
Color was more on the black side
C***n –
Very Slow shipping. Took 2 months.
V***v –
The product is super, the rings are thin look nice, I recommend
A***r –
Love th was rings!!! Great quality for a great price!!
Customer –
Climbed in two days!
Customer –
Before St. Petersburg the parcel was 1.5 months old. Rings are good, only pebbles are crooked, but it’s not critical)
S***o –
Very beautiful. I love it, received it very quickly
R***r –
The goods came true for a very long time traveled packed well. Whole. Very beautiful I do not know for long. You can take
O***o –
Good
K***k –
Ok
M***s –
Super super cute and fine
K***k –
Color a bit different from that which zamawiałam, but don’t mind me this, all smoothly
A***z –
beautiful. but very big
M***a –
Nice I liked you very much thank you
Customer –
Nice.
I***a –
All Kull))
Customer –
I like it!
A***a –
All is well
B***n –
ERG retail
S***a –
Cool rings
A***z –
Buenos
I***i –
beautiful! <3 i like it
M***o –
Thank you order completed
Customer –
Low quality
G***k –
Cubic Zirconia with halter 뚤 studded with me but I summer satisfaction
Customer –
The store kindly gave me gift earrings
J***d –
good product, corresponds to description
V***v –
I’m great, so my size is 5, which is not here. One and a half months to Samara.
E***a –
Beautiful very, but climbed in a week 🙁
Customer –
They’re very pretty.
A***a –
To SPB 1,5 months. All as in the description. The store put a gift)))
J***s –
If I like me very much
C***c –
Super fast and they’re nice
X***v –
Super Juda Tez
K***a –
Sizing fits.Looks exactly like the picture.
R***r –
Beautiful ring, looks cute, for such money the most it, thank you to the store
M***s –
Love it.
B***y –
great store communication arrived but not home to see if same as picture. thank you. will let u know when i see it ok bye
A***s –
Is very good
Customer –
.
Customer –
cute!
F***r –
Very beautiful. Delivery about 20 days. Thank you
P***r –
Rewelacja
M***m –
Beautiful!!!!
K***E –
Très jolies bagues
Customer –
Very beautiful ring
J***a –
Power hezké
Customer –
I did not wait, perhaps because of the virus, the money was returned
A***a –
Normal but with problem size
Customer –
Super fast delivery. Very nice rings.
Customer –
Very nice
Customer –
Very nice ring Arrived very late but satisfied
S***S –
ok
M***a –
No and received the order