Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***r –
thanks
Customer –
Extra large, cool. I like. Recommend 🙂
T***t –
Funny thing, usually hidden under the outer clothing, but a couple of times was visible and invariably caused one question as a copycat: “What is this for you?” People from her schizeyut
E***a –
Much more than expected, but still like. Tracked, came quickly.
N***a –
All as in the picture. Got what you wanted. Thank you.
U***r –
A tiny nit bigger than I thought but great. Nice weight to it.
M***y –
so beautiful!! I love it!!
K***a –
Tracked. Very beautiful and exactly made, delight
C***r –
cool
J***h –
Very nice! Looks great
N***a –
Supercool! Satisfied 🙂
U***r –
looks just like photo! pretty good quality.
A***r –
Beautiful
A***a –
Shipment dotarła seamlessly and fast. Necklace is well and nicely made. Recommend.
I***a –
I’m just delighted, better than in the picture, got before earrings, thank you very much to the store and definitely recommend!!!
S***i –
Amazing.
U***w –
very good quality looks so realistic
G***n –
Satisfied with the object but be careful, I remind you that you can receive your order with delay because of postal services
M***a –
Better than I expected, thank you very much, it looks like real! And very fast shipping during pandemic to the Czech republic, ordered March 17, and received April 7. I recommend
L*** –
Much more than I imagined. Very cool
B***t –
Beautiful, neat
M***i –
Short chain, but overall very good product
R*** –
Bom
M***n –
Look very reaslistic. love it !
K***s –
Stylish thing. Only long delivery. The parcel arrived on the last day of order protection.
Customer –
LOVE IT
M***r –
It came quickly, the necklace is super.
T***i –
In life, even cooler than in the photo
N***s –
The chain is short, but generally good
L***a –
Very pretty. worth the money
L***n –
The color is different from the declared, but still the quality of the goods is excellent
K***i –
Skull large, though rather less than U Crow. Chain Lichy, strongly to exchange ASAP, because surely long there will withstand. Already ordered rzemień.
H***n –
I have not received the item. But I have received my money back.
E***y –
Product consistent with the description and zdjeciem, recommend
A***n –
Love it!
S***z –
Items as it described.. Perfect well made.. Wrkmanship is gd… At glance it looks liked a real thing… Worth every penny u spend… Thk U so much appreciated it… Recommend the store’s to anyone’s interested… Trustworthy.. Well done..
L***t –
Very similar to photo, eye sockets not darkened and black line details on skull, good replica for the price
G***i –
The parcel came after opening the dispute and money back. thank you.
U***k –
my son absolutely loves his necklace, item just as described and shown on the app, love it
G***n –
Very nice object (solid and beautiful painting) received despite the problems of the post office and perfectly pack
C***i –
Great Thank you very much
V***a –
It’s bigger than expected, however it looks amazing!
A***a –
Eyes inside are not painted, but in general norms. The skull is large, not heavy, made of quality plastic, the chain is not long but adjustable
Customer –
❤
B***e –
great thanks
G***a –
Good quality goods, well packed on delivery. Seller recommend.
K***s –
Perfect condition arrived early recommend the store
F***t –
sympa
Y***a –
Skull wonderful, big
S***i –
They are really Nice
U***d –
Loved it , just as discussed..
F***r –
Exactly like photo super light
R***t –
just perfect
G***w –
Super
A***n –
I love it!
Customer –
As in the photo.
K***I –
Parfait.
S***h –
many thanks,
A***g –
cool but very breakable
I***o –
Second time I buy these crow skulls and perfect as usual. I’ll keep shopping in this store
U***b –
VERY GOOD! Just as described!
R***r –
love it
I***a –
Very well done, thank you! But I went very long, the package was not tracked.
A***a –
Perfect! Just like the picture and super lightweight. Came very well packed in bubblewrap and shipped fast.
B***u –
The slant cuts don’t keep the bottom straight. It will handle not as pictured.
J*** –
All right
N***z –
More than wonderful! He came as expected and more
R***a –
Carino
G***r –
Он несколько крупнее, чем я думала))