Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***o –
Perfect
C***a –
Very satisfied
K***a –
Very large Bags. Great Workmanship. Thank You for the Patch
S***m –
New arrive big letter is much storage space and luggage
Customer –
wrong color and slow delivery
R***o –
Backpack with a great size. Seller long post
Customer –
I came safely and safely sorry that Black was not and so all the norms
A***I –
The backpack is normal as in the description. the store prolong the zashita did not want to open the dispute the backpack received the dispute canceled but the seller did ugly.
O***o –
The wait was really long because there was a problem at the customs where the bag remained in transit and then unfortunately because of the Corona virus which did not arrange anything but it is in no way the the store’s fault, as for the bag really I am satisfied, It is well finished overall and the price is interesting.
O***o –
Came for two weeks. I haven’t checked the case yet.
T***s –
Material very good
N***I –
good!
L***o –
Excellent Product
D***o –
Color does not match. Judging by the photo closer to Olive, but almost a light green came. The backpack is not as big as it is written, 45 liters in it clearly will not fit… But at the same time I put four stars per color, not per volume. I’m quite satisfied. The material is strong. Stitched well.
J***o –
Excellent quality material and zipper. Is very spacious with 5 divisions. And the larger still has subdivisions.
Customer –
Satisfy
J***k –
Super
C***r –
I recommend without any custom it is a superior quality
W***n –
very quick delivery. Great product.
Customer –
Good item & fast shipping.
N***n –
Backpack Super, the fastest delivery for all time, in Tambov region-1,5-2 weeks. To the store Thank you very much! Take it safely!
M***k –
Nice strong backpack, fast shipping
V***v –
Good backpack… roomy…
Customer –
فنانه
Customer –
Great backpack
M***i –
Top!
A***v –
Top top top, roomy, Pts well sewn, all top, bottom straps (fixed on the body) they can fly out, we have to sew them-but it’s not necessary. And so тоооппппп all Topp advise Ryl pts cool backpack. Liters… Well, somewhere 50 +-
L***r –
Quality and description is excellent
K***a –
Nice, big backpack
I***v –
The backpack was torn from the inside, from the back. Some of the money was returned, but the impression was ruined. If you do not know how to sew things yourself, it is better not to risk.
A***k –
Very satisfied. I thought he would be smaller, but it turned out even the laptop is placed!