Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***t –
The tube is so hard fastened that you have to be careful when separate them. In the smaller tube the cups are easy and normal to separate. The delivery box was the black plastic and some of the cup sides were broken in the delivery. The caps are fastened to the cups.
R***V –
Came packed in a postal package. One burst during transportation, but this is not critical. 50 PCs
E***n –
The order did not come opened the dispute the store accepted it immediately the money returned in full.
I***A –
Thank you!
T***a –
For some reason, the parcel lost/received it in another city, but the store returned the funds to me, thank you very much
S***s –
Perfect and blisteringly fast delivery
T***K –
Everything is fine. Delivery more than 2 months.
M***l –
Excellent in my view just what I expected for the price
A***v –
Everything is fine. the parcel arrived in 25 days. Quality is good. Seller +++++.
Customer –
Great product, Thanks!
E***a –
14.03 payment 16.03 shipping 01.04 delivery to Novgorod region 50 pieces, took for 165 R Cap Connection with jar flimsy
G***g –
Well, very quickly! And 3 weeks did not pass. So other stores would send serious things.
S***T –
ok
Customer –
Super, thank you!
G***g –
Exactly as described! Many thanks!
I*** –
Perfect
L***a –
Thank you very satisfied with the lid tightly sits down
L***a –
Excellent
V***e –
item as described. used it to organize loss pieces and small bike spare parts.