Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***s –
Very good store fast delivery
Customer –
Sooo good brush I advise everyone
K*** –
Very good and good quality
A***v –
came quick and looks fine. will see how it works.
Customer –
it’s excellent and very fast to send. thank you.
M***n –
Really delighted with this toothbrush that leaves clean teeth without aggressiveness, and whitens them! I recommend!
B***l –
Shipping very fast.
F***x –
Good packing, excellent quality. Nothing to say, to see in the long run.
T***m –
The product arrived a little late. I delivered exactly in 2 months. It was actually delivered right after I ordered my cargo, but it took Gaziantep two months to arrive. The product came in a very solid box. I haven’t opened yet. I’ll return when I try. Meanwhile, the store has written the plastic outer brush to explain and showed very favorable price. I paid 15 Turkish lira taxes. When I received the product was 100 TL. Total was 115 TL. I recieved this in 2 months. It was alittle bit long time. But i recieved it in very good condition. I have not try and open it yet. I will give feedback to you when i go to my home.
E***r –
Order received as the photos show, I ‘ve loaded it the time it says in the manual and tried it! I’ll go see results through the days, for people with sensitivity in gums like me, the massage that the brush gives is very good.
S***e –
When I first received this and put it in I remember thinking this can not possibly work.. but it did! It works fairly quickly and afterward it feels like you brushed your teeth and had a bit of a gum massage. This is a life saver for people like me who’s gums always bleed from brushing. I just wish I had one 25 years ago. The only thing you need to be weary of is make sure you wash the mouthpiece extensively before using it for the first time. It has a strange smell left over from processing. I used a toothbrush and toothpaste to scrub it and it tasted fine. Not for everybody but if you hate brushing worth the $ in my opinion. Enjoy.
Customer –
Look like the pictures and works great. Took forever to arrive but I am satisfied!
B***i –
To me you did well done though can’t replace the brush can only complete cleaning
E***z –
A little small for Europeans. I use it 2 or 3x per session and I move it, it is less cleaner than the traditional electric brush.
V***r –
It came in good condition, it works, three modes. Until I tried, I will add later
O***o –
Works, like to clean, but great consumption of ordinary paste and launder for a long time
C***r –
Received works now we will see the utility
H***h –
super fast shipping. thanks see
J***a –
wow that was the d fastest delivery I have ever seen good job
J***u –
Just as usual need brushing. But for gum is very good as well. After brushing the very athletic and cool.
F***r –
Enter very fast
L***t –
Fantastic!
A***v –
It’s been a long time… a month and a half, and so everything is fine.
Customer –
Applies well in the mouth but I do not have the feeling of having clean teeth, the vibrations do not really rub. I reload my teeth with my electric toothbrush, it is probably still a device that will sleep in my wardrobe.
I***e –
Look great
M***H –
It came fast. The quality looks good. The effectiveness of you will see over time.
B***t –
parfait
J***g –
good
E***h –
ok
K***y –
Fast shipping Thank you ^^
A***v –
The product corresponds to the description. The service of delivery and service is satisfied.
J***a –
Too much time to arrive. More than 2 months
Y***a –
thank you received my item but shipping very sloooooooow
S***m –
Good product
E***i –
The product does not really clean proper. Not recommandable