Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
All right.
Customer –
These are excellent quality garments BUT a bit on the small size. I ordered an XL – a size that would normally be very large and loose on me. But this garment was more like a Large and is more close-fitting than I like. If I order another one I’ll go up another size or two My partner normally buys an extra small size. LUckily he ordered small and even that is close-fitting on him. He should have gone for medium. I normally buy large and XL was a little tight. So go up two sizes on your usual if you like loose-fitting. Slow shipping was probably only because of the virus reducing the flights.
A***a –
Quality is good. Processed well (nothing pulls, the seams do not stick out). Probably rolls down, well, it’s not a problem. The size approached. Delivery is long, but it’s because of the virus.
A***a –
The sweatshirt is good. Approached the volume of the chest 98, but in the hips of the tight sits A warm thing with a start
E***a –
Came dirty and stinks
V***v –
The jacket was 2 weeks old, the jacket is good, comfortable, soft. For such a price is ideal. Seller Thank you
J***k –
For 4 Size U if you order a girl-small. but, quality and color-just excellent!
V***p –
Not the best fabric
Customer –
The second sweatshirt from the store, on parameters 88-72-100 and height 174 size is ideal
K***k –
I thought that the sweatshirt would be longer, because it’s XL. If I ordered my M, then probably, in general, as a child she was. And so, everything is even very good quality, I’m glad
J***k –
Three weeks till the day. A week later I walked around the city, for unknown reasons, from Post Office to Post Office. I liked the sweatshirt. My husband, too. On the growth of 186, OG 97 villages clearly, comfortably. Fabric polyester, but it seems to me that there is a little cotton in it. Thin, but in moderation, for a cool summer evening or autumn under the jacket will be perfect. To me it is large in sleeves and a little in length, height 162, OG 95. I’ll add a photo with my husband. Recommend.
Customer –
Not a bad sweatshirt. The biggest size for 180 growth is small
U***r –
Size XL on the Dew. 44-46 to be free. The quality is excellent.
Customer –
Golimai synthetics on fleece.
C***r –
It took a loooong time to get delivered but QUALITY is AMAZING!!!!! It’s fuzzy and warm on the inside. My girl wears women L and men M and we took an XL fits perfect!!!! She is 5’8’’/176cm. I highly recommend this buyer. I’m very very satisfied with my hoodies. Will order more probably. Just be ready to wait for a long time to get it. Patience is key. For the price is sooo worth it.
C***c –
Very good quality, warm)))
Customer –
not the best quality
R***a –
Synthetics, but qualitatively stitched all. There is an unpleasant smell, but after washing will leave. The order is satisfied. Thank you
O***o –
I take the second in this store, and the quality and delivery are 5 +
M***a –
In the Nizhny Novgorod region less than 2 weeks. Warm enough. Color Yellow-beige. I took the size M (wear s). took for 739 rubles
V***o –
The sweatshirt is very soft, pleasant to the body. On account of the accuracy of the size I can not say, since I have a size S, and I ordered 3XL) but I advise you to take 1-2 sizes more, because this 3XL, in length as XL
Customer –
Delivery is almost a month. Quality is average. On the Size M sat back to back.
E***r –
Very good quality
O***a –
Great, I like it.
Z***n –
The color coincides with the picture exactly, the size table is also correct, but the sizes are different from the Russian ones. I wear L and by habit ordered L, it turned out to be small, so next time I will order XL, this jacket was given to his brother, he is pleased. Brother wears M, but this jacket fit him well with the size of L.
T***a –
Quality leaves wishing better of course, in a cool summer you will not wear this, you will definitely agree, the fabric does not breathe from the word “quite”))) but in principle for its money you can take, specially took the size L that would sit freely and wear with bicycles) for 1 season will go) the parcel reached DFO for a month
Customer –
I like the jacket, I ordered several of them. But of course it rolls down after several washings. But for this price and did not expect anything special
V***r –
Fabric though synthetic, but looks good, delivery is very fast
Customer –
The jacket is narrow in the waist, the material was warmer than I thought. The rest is all super
Customer –
Creepy synthetics, I do not even know how to wear it …. Although it is soft, but the composition is disgusting .. In the store, I would not buy it, even for nothing… Although sewn Well, nowhere is there a tag with a composition .. Think good, whether to buy, to the store no complaints, delivered quite quickly .. 2-3 weeks to Ukraine ..
T***k –
Excellent jacket, came for a month in Perm, the threads do not stick out anywhere, in my 42, s sat perfectly
R***r –
Norms.
S***v –
On height/weight-172/70 sweatshirt size XXL was just right, with some freedom in the chest and hips. The color came the one that chose, I.E. Red, but in fact in different lighting, there may be a slightly pink shade. In a strong wind a little blown. I think for the street 10-15 degrees will do just right.
M***v –
I order the second time the size of the software delivers the delivery fire I advise the store did not communicate with the seller
Customer –
I do not like the material of the sweater
V***a –
Good, but the sleeves are not elastic, and also not an oversize. I ordered another store of a similar size-came an oversize)