Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***y –
The delivery speed is just space. Representation in the Russian Federation, well done. The backpack is excellent, the quality is just on top. Glad to buy.
U***r –
This is a very well made Travel backpack.
G***k –
Very high quality backpack, fast shipment and delivery-courier delivered three days after payment
V***o –
The backpack is ordered for a gift, meets expectations. Excellent packaging: in addition to the external package moved into the cloth cover. Buckles hide in a separate compartment. Included is a cable with microUSB and two translators: on typec and for Apple. Kiev reached in 2 weeks.
Customer –
Fast and high quality
M***y –
Looks great, you can even get confused with leather from afar. A little less than I thought, but here it was my fault-it was possible to take a ruler before buying
S***v –
Order received. Quality and size correspond to the declared.
V***d –
Backpack is just super!
D***y –
Parcel received in Moscow in 6 days (2 days sent, 4 days delivery by courier home (it was written that from a warehouse in Moscow). The product fully corresponds to the photos of the store. Packed very well. The gaming laptop (15,6) entered like a glove. Quite roomy and without additional increase. It’s not heavy. Accessories and material are excellent.
G***r –
Shipping is a little slow. But the product quality is too perfect is light and durable. Use writing good pocket children scalable USB port up to. Then back to there is product, thank you.
G***r –
The store was quick to ship. EMS delivery is the worst because of Corona-19. It’s a waste of shipping costs.
P***v –
Backpack came in 2 weeks! Corresponds to the description. Plus a gift wire for charging. Is nice
O***a –
Hello! Awesome backpack! We bought my son for high school! Try September 1st! Everything is neatly sewn, very high quality! 5 Stars of 5!!! Many thanks to the store! Delivery to Moscow for 3 days! The courier delivered home!⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
G***y –
Quality in every detail, light, without foreign smells, functional, class, I want a bag, I want a backpack. Seams on the thread, there is not a single sticking thread, a secret pocket behind, quality zippers. Yes, the price can and high but there is for what. There were 4 backpacks, including Dakin, this one pleased… I recommend that you look at this company, delivery of 2,5 days.
V***o –
Backpack super store well done delivery Fast 3 days
E***a –
Great backpack. Brought in a few days. Roomy, comfortable-my husband liked. One small but-the husband of a large complex and for him the straps are small-we will somehow increase them
V***o –
The product fully corresponds to the description. Quality is good. Recommend!
P***T –
Good quality. Nice product. Thank you
N***k –
Cool backpack. The quality is excellent. Shipping молниеносная. Arrived in 3 weeks. As a gift put a universal cable for charging the Bopai phone. Conquered the soft lining in the pocket for the laptop)
J***i –
Perfect and very fast delivery
Customer –
I ordered a new version of the backpack, but for some reason the old version came. But still, the backpack is good, 17. 3 inches of moisture if expanded. Thank you, 4 days before the Rostov region
D***y –
This is really good bro, I like it very much. Recommended
I***y –
Arrived! Beautiful! Good quality!! I liked it very much!
Customer –
Backpack super. Son’s happy. The quality is excellent.
O***L –
Gorgeous product, gorgeous quality. As a young business person, I was very happy to have such a bag. I found it great for daily use and workplace use. The quality, material quality, design and use are very beautiful and wonderful good. Also thank you also for coming usb cable. I recommend it.
K***d –
good nice product as described
E***z –
Fast Shipping, the best laptop backpack ever!!!!!
M***v –
Great backpack!!!
Customer –
The product is very successful. The store is honest and reliable. Very fast in shipping.
M***t –
the communication was great with the store and I will definitely recommend to anyone!! Thank you!!
Y***e –
A good backpack, the seams are all even, the fasteners are reinforced. Look good. Its money is worth
Z***o –
Excellent backpack, fast delivery to the apartment. Warn for early delivery