Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
They ordered her husband. Color, size correspond to the photo and description. Light, beautiful! I liked it very much. The husband wears 41 size, ordered 42, one leg is normal, on the left pallet still rests on the sneakers, I hope this is carried and will not cause discomfort!
V***v –
Ordered size 8.5, came 9, unpleasant, but you can wear, the goods are in excellent condition
E***a –
Sooo cool. Light, soft, bright. Thank you store. I will order more
J***n –
Great shoes at a really great price! Unfortunately it took over 2+ months to receive them … EXTREMELY SLOW SHIPPING!
R***i –
The size does not match. It turned out to be great.
Y***r –
Well recov
O***v –
Slightly bigger
Customer –
In my 43 , 10 size Chinese Perfect Fit
A***v –
Everything is super. thank you.
N***n –
Thank you!!!
E***s –
They’re comfortable. They weigh nothing.
R***a –
Size 12 (45-46) on the tag indicated 46
K***a –
Awesome sneakers! It’s been a month. The store helped with the size, on the foot 26,1 ordered a size 8,5, came up perfectly! I’m delighted!
K***k –
All as in the photo
I***o –
Delivery to Moscow Fast + 555 On dry weather is excellent. very light. Breathable. quality for the season is enough. 46 size. on the Russian 45. malomerit.
R***r –
Good light sneakers, if small, then a maximum of 0.5 sizes, ordered a child-liked. Thank you store)
F***r –
True to description
R***r –
Crosses fire, light, beautiful, as in the photo. Shipping fast.
R***r –
Sneakers fire!!! I’m delighted! Sneakers as in the picture, the photo does not convey all color, quality 5 + came in 8 days in Nizhny Novgorod. Thank you very much to the store. Recommend 1000%
S***n –
Very light and comfortable! Hope to do lots of walking in them… Superb service.
G***r –
Thank you!!!! Cool
E***a –
Super! I ordered the second time, only the size is different, generally Super. Light soft, on the leg sit clearly. Thank you store. Recommend!
K***y –
They look excellent, light, but they are not comfortable to walk in, the sole is uncomfortable
D***a –
On the female leg, too, look fire! At its 39(25 cm) ordered 7, sat down as a native. Sneakers weightless and comfortable as slippers. Recommend!
R***r –
Krasovki excellent light breathable. Delivery 3 weeks
M***l –
All super top satisfied
A***r –
Sneakers go in size they are not small! Ordered 45 were great!
A***i –
Beautiful, fast shipping
C***a –
If exactly the same
A***v –
Very beautiful, good quality sneakers for a low price. I will order more.
S***w –
Take it in size, ordered for size larger and ugly
S***A –
All OK’
G***r –
Good product, good material