Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
The dispute is not all as in the picture but the impressive side of the backpack could be and on the better material to stick and so the bag took for 15 laptop lies tightly well if so you can put in addition 17 but for the rest of my respect seats wagon to store Thank you
A***v –
Delivery 9 days, ordered in the kit lock and protective cover from the rain. The backpack is large and roomy. Seller and recommend!
Customer –
Thanks!!!
Customer –
Thank you. Ordered on May 2, came and received May 30.
Customer –
It was very very long, the order was made in the middle of February, now the beginning of June. Apparently in connection with the pandemic. The backpack is excellent, everything is very thoughtful and ergonomic
G***r –
It all came, a little delayed, but it’s nothing. It’s all from the virus. Thank you very much, successful sales to you.
Customer –
Thank you! All is well!
V***v –
Big One
C***i –
Good
U***s –
Like the BACKPACK the material is good quality, The zipper are also good. Very well acochoada for protection of goods. Backpack match photos announced. arrived very fast. More am very satisfied with the backpack, recommend buying with the store. AND will buy another!
G***r –
good
S***v –
The goods have been shipped but lost in Beijing, refund is OK, but the money has not returned yet, I do not advise here to take
E***y –
Everything is fine.
S***a –
Super quality, did not even expect this, a lot of pockets, water rolls off the backpack, a handle with a thick cable, very roomy, a protective cover from the rain. If it is necessary then I will buy more from this store
R***y –
Backpack perfect excellent workmanship! Excellent value for money! Reliable store Very Recommend!!!
R***a –
Very nice bagpack. Looks like stiching and fabric quality is very good. Zippers as well. Good build quality. I recommend the brand and the store
G***r –
Bag version 17, as described, a lot of space, the very professional store, always answered me quickly. Very satisfied
L*** –
Excellent backpack, completely suitable for description. Backpack drove less than a month. I recommend the store!!!!!!!
Customer –
Corresponds to the description, well packed, came on time. Everything is very similar, especially for such a price, which is already written a lot. Pockets are very many, they are everywhere and very different. The handle for wearing in the hand is reinforced with a thick steel rope, I see this for the first time. At the same time, it is very convenient. Now about minor shortcomings. Threads stick out. The hand does not fit into deep side pockets. In the compartment for a 17-inch laptop, it is not possible to fix it. Zippers are not the highest quality. But these are trivia. In general, I’m happy and recommend the product and the store.
R***h –
Excellent! Fast ship 🙂
R***r –
Fast shipping thanks
A***a –
Beautiful and roomy
N***a –
The goods came in a month. Backpack calculate per person of small growth, the height of 176 straps is short, the pocket for the phone is not large
A***n –
Super fast. Everything is fine, the quality is excellent
A***a –
Like in Karinka. Quality is super. Nowhere does the thread stick out. Very comfortable, roomy. They did not communicate with the producer.
A***V –
Very good quality, I recommend. In reality, much better than in the photo! Delivery is fast enough.
A***a –
Lightning is normal, do not eat and do not hang out. The seams are neat. Appearance corresponds to expectations and photos. Delivery to Moscow 2 days.
A***v –
Nice backpack. It’s worth your money. I have not checked the water yet, but it looks good
R***r –
Very satisfied. I liked the goods. Sent what they ordered. Thank you