Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
Backpack is capacitor could be slightly sztywniejszy. Good to wear. Pocket dedicated notebook is a highly placed by what 17 inch notebook not housed in full. Workmanship oceniam 4/5. Ordered 17.02.2020 for reached me 30.03.2020.
U***r –
great bag I use it to carry two laptops
G***a –
Fast arrived in 17 days
I***o –
SUPER!!!
E***y –
backpacks came quickly, packed well. quality factory, locks quality, in the handle inserted cable. many pockets, very comfortable and functional backpack. the description of the store corresponds. the seller and the store put perfectly, 5 stars with a plus! good luck and prosperity, seller recommend.
N***k –
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
R***i –
I’m very satisfied
U***s –
PERFECT! Extra fast shipment. Thank You
E***a –
The backpack is super cute but it’s taken longer time to get the delivery.
U***n –
Product as described in excellent condition thank you very much
U***o –
very nice! as described. arrived fast in a month
J***i –
very slow delivery
E***r –
Grasias
M***v –
56 days on the way to Omsk. Long time. The backpack is good, roomy, the quality is normal but not to say that it’s straight super. For this money is excellent. Slightly upset that the inner color is gray, not orange, as in the photo. In general, I am satisfied, I will recommend the store. Oh yes, a strong smell from the backpack.
N***s –
Backpack seems to be durable, has many pockets, and is overall good quality. I bought this for everyday carry, and plan to use the USB charging port with a power bank. I didn’t need to communicate with the store, and the package arrived safely. I’m satisfied with my purchase
M***s –
Everything is fine, normal backpack, delivery in 5 days, Courier.
K***n –
Good quality bag as described in the store page. Excellent cushion at the back of the bag pack. Very Happy with the purchase
H***m –
Plush condition bad place women pilot looks
I***g –
Poodavets returned the money
R***i –
Many thanks to the store for the quality goods, for the feedback, for the competent solution of all the existing nuances, the seller is very responsible, and the backpack is 100% cool, very voluminous and roomy, order boldly, delivery by courier to the door, everything is fine, and the raincoat as a gift put, thank you.
K***a –
Like the BACKPACK the material is good quality, The zipper are also good. Very well acochoada for protection of goods. Backpack match photos announced. . More i am very satisfied with the backpack, recommend buying with the store. AND will buy another!
A***v –
Goods month lay in China, and was not delivered
D***o –
Great product! Well finished and appears to be of good quality. Recommend.
P***o –
Excellent product. I’m coming very fast. Seller 100% recommended.
E***i –
As it is described..
S*** –
Nice backpack
Customer –
Brought in three days, very good quality of the backpack, we are satisfied
O***o –
Came for three weeks in Omsk, the quality is excellent!
V***r –
For such money, the backpack is very good. Pockets with shaft, locks and handles look reliable.