Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***g –
Good store.
J***n –
I have 47 size. took 14(48) so the heel did not go to the end even .. the Velcro is stretched .. there is not enough length. They stink of tires.
G***a –
Very quickly delivered for 15 days
T***h –
great job. perfect size. as described.
M***n –
Wellmade
E***r –
Sandals are all we hope for.
A***n –
The quality of the skin is lowest, thin, how much “live” is a question. The price of such “sandalek” is not more than 500 rubles. Seller sent fast, delivery very fast. 2 weeks
B***s –
In my opinion its not Real leather. Recieved some refund, thx
A***v –
Quality is good for this money …. I need to order my size …. I wear 43 …. I ordered 45 …. I listened to the Pisac …. They go size in size… wrong …. order your size
F***r –
Delivery to Donetsk region less than a month through new mail. Slippers fire! The size corresponds to the full leg 43 size took 44 even a little too big but I think on the full leg but will free. The smell is there, but I think minor ones will fade because the shoes are new. Therefore, I recommend the store. The sole of the cool Slipper fire again I will recommend it to everyone! Would put 10 stars but there are only 5
R***r –
Packed just fine. The size was ordered 10. I wear shoes 42.43. Came well. On the leg is convenient. To the store Thank you..
V***n –
Good ones.
Customer –
Excellent product.
E***z –
Well, an agreement was reached with store xq the package was misplaced. Good communication from you!
A***v –
Good qulity. Corresponds to the size. Happy with the purchase.
B***r –
ok
R***s –
Very fast shipping!!! Sandals fit perfectly Recommend store!!!
Customer –
looks good, surprisingly fast delivery, time to tell about its durability but looks / feels nice
B***d –
Bien
D***v –
By denying his own sandals! The store of the vicchlium, the consulate about rosemir. Rosemir in rosemir, at 43 marriage 9. Sandals without a pint of the Supinator, the sole of the foot.
R***r –
Sewn qualitatively, the size corresponds, but on the account of the skin, the fact that she is a natural big doubt and smells like “China”, I hope not for a long time
V***e –
Thank you sandals are good but alas did not fit. They are on a narrow leg and a small lift. But the quality is good, I advise.
R***r –
Thank you very much! Beautiful shoes at an attractive price! The size fit well. Thank you for the gift!
A***v –
Delivery of the week three. On the foot of 26.5 V battery, on a wide foot, the elastic band adjusts the width of the foot. Sewn like norms. Recommend.
J***o –
Perfect m like
A***s –
Sandals are very beautiful.
K***a –
Sandals are cool,
N***o –
Sandals are excellent, slightly narrowed (such sewing), the top of the skin is like the bottom of the synthetic there is a smell of the skin but I think it will fade out. In general, for such a price normally bought for 1281,76 rubles. I did not communicate with the store. Track tracked. packed in a inflated package. the goods came to the Post Office. advise
J***z –
Perfect thank you is as the description says
F***f –
For the summer will go, without delight
F***a –
Fast shipping, quality product. I got the wrong size, I sent a message and the next day they replied to me informing me that I was preparing the order with the size requested at my message. It’s my second purchase from this supplier and I’ll keep buying. Fully recommended.
N***v –
Heavy, delivery fast, all the time took on the size more (I wear 43 A took 44) and these 43 are 43, and 44 is 44…
E***l –
They’re very good, they are comfortable as Brown rubber is quite soft and the black sole is well stated, very good value.
Customer –
With the size guessed. Came up perfectly. Oriented along the length of the foot.