Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***v –
Good quality, worth your money
V***v –
Excellent, for small works the most it! But I was still very pleased with the price, was a scarecrow
A***i –
אחלה set use בייתי mouth and name
L***r –
Perfect and VERY FAST !!!
쭈***이 –
The great.
M***v –
Everything is great. Delivery took less than a week!
Customer –
Fast delivery door to door. A very nice hand tool set. Recomend to buy from this store.
Y***v –
A grade
S***v –
A set of quality is medium, do not wait for miracles. Pleased with the keys, good thick heavy, the handle on the brush is a miserable hard plastic ((screwdrivers are good, magnetic, handles are rubberized. Saw and level in general no, a wiring key with huge luftamm, roulette I have norms. A double impression of the product, for the House there will be norms
D***n –
All as in the description, I do not know the quality yet, but I think for small works the most
R***i –
the most fast delivery iv ever had
S***y –
The parcel before the cheats arrived in 7 days, the packing is in pupyrku, the quality of the tool at a height (not worse than Sata) is immaculate I will order the tool only this company from this producer. I’m delighted. Buy do not doubt!!!
A***v –
Excellent.
Customer –
Perfect, time and shape and product
M***a –
For the house just right
B***v –
Easter received at home useful
M***a –
Doručenie trvalo 3 days. Všetky základné Veci pre domácnosť sú there.
K***k –
Normal set for this money!
E***a –
I ordered my husband for my birthday. I liked everything very much. The only negative-saw can be more assistant, thin hurt. And so for 3600 the set is very good and went out with a discount from the store. Beet (in a good sense), I will have to order another one
V***v –
Normal set, ratchet does not hold the head but be treated in 15 minutes, otherwise all for 4.
R***g –
The product looks good. I hope I use this for a long time.
V***v –
Suitcase norms, liked everything, qualitatively made in appearance, and in the case showed itself from the good side, but the truth was the repair was not serious. I will check further to increase the load, but in the meantime everything pleases. The only thing that is a little upset, the maximum size of the head is 14 Keep in mind. If there were another 15, 16, and 17 heads at all, the price would not be this set. Ordered with delivery from Russia, 3 days and a parcel in Penza, I liked the prompt delivery, sorry not for home. Before that, I ordered a 16 in the same company, I’m also happy as an elephant, after they built a gazebo at the cottage understood, the firm is superficial and you need to take the tool.
A***v –
The set is good, it came without damage. Fast shipping. Took for 3100 at a discount.
K***v –
Ordinary Chinese set for home, bits full of shit, merged from the first bolt.
S***r –
it is extremely fast delivering. supposed receive in 2 month , but i got it in only 1 week. so satisfied
R***r –
The set came in 10 days. The store is well done, I recommend this store. Everything is exactly like in the description, ordered from the Russian Federation, successful deals to the seller.
D***m –
Days shipping. ^^ Solid with!!!
G***r –
very good and very good service
O***v –
Order came to the post office in a week A good set for home use Material quality is good, there is no smell
D***N –
As long as all like
T***t –
The product as described. I like it. Shipment arrived very fast. Very satisfied, thank you