Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
Very beautiful
N***a –
Inside the mould spot wallet. It says it is really genuine leather, but insufficient protection from moisture, although inside there is desiccant.
L***d –
Very good thanks
W***T –
Excellent, very beautiful
A***v –
The quality is excellent! Multi-function wallet I ordered as a gift asked the store to send it quickly to DR and where it came for 2.5 weeks MB for 3 S
N***a –
Delivery three weeks, tracked order. The color is rather bronze with a silver tint, beautiful. Convenient purse, everything fit. Three compartments, one under the zipper, one on the button and one on the latch. I liked it very much, I hope it will last a long time
R***r –
Luxury wallet!! I liked it very much
I***s –
The first impression is excellent.
E***o –
I ordered a second purse. The first was of excellent quality, the second with marriage is not sewn well and the snake works badly. Delivery 3 month.
E***a –
Nice purse. As always, for credit cards pockets are small. I hope to stretch)) the color is very beautiful, all the zippers and locks work. Packed securely. Shipment is fast, the track is not tracked. Recommend.
J***o –
All OK
N***a –
Very welcoming service
M***a –
Goods not sent because of the virus money returned thank you
O***a –
I do not want to write anything! 2 months 14 days went order
I***o –
Good quality, delivery two weeks.
Customer –
The shipping is low. 4 months to Hungary. But the product is very beautiful!
M***a –
Thank you so much! Everything is alright! The product excellent!
R***k –
A good, beautiful purse, but it’s not genuine leather. Sewn qualitatively. Convenient to use.
Customer –
Thank you. The purse is beautiful. Advise.
Customer –
Great,
R***r –
Nice purse. The color does not match a little. And in the rest everything is wonderful. Ordered on May 15 and on June 3 already delivered to the house. The store did it quickly. Very nice. Thank you.
L***n –
Very beautiful
A***s –
Goods Shol very long. Already 3 months.
D***h –
I order the second, excellent purse in this store.
B***r –
Boldly order. and the goods and the store at altitude!
S***e –
Very lovely wallet
G***a –
Uncle, dugé is in the middle of buying.
Customer –
we have waited more than a month for this gift for my wife, and when it arrived in the mailbox is was niceley wrapped in luxe plastic and paper. wow very nice to get this gift in this way after taken of the outside bag. the portefeuille is a little bit more plastic shiny than in the picture but it will do. behoren we thought it was smaller. nice size. nice gift.
N***n –
Chic and high-quality purse. Fast shipping.
R***r –
Everything corresponds, went to Voronezh in two weeks, for the first time in such time, grateful to this store, recommend.
J***a –
I love love love love this wallet. It is classy and elegant and great quality.