Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***e –
Quality is not bad. Let’s see how it will serve. In the kit there is a gift bag. There are no boxes included.
V***k –
Good purse wife very satisfied thank you
S***a –
Nice purse.
R***r –
A beautiful purse, very roomy, the quality is good. Very happy. Order came quickly. Thank you very much to the store!!! The store added to its favorite!
M***n –
The goods are very satisfied! The purse is roomy! Beautiful, without any marriage! Smells like skin! I advise all the store! Goods sent fast!
P***a –
Thank you, very beautiful color
E***a –
Wonderful, as in the photo, looks worthy
Customer –
Thank you very much. Delivery is very fast. The purse is lovely. Looks wonderful, roomy, the seams are neat, the thing is good, really natural leather. I definitely recommend the store!
N***v –
The purse is cool, brighter than in the photo! Pleating! Quality is good!!! Everything is sewn smoothly!! Advice
Customer –
The goods are good, the store is wonderful.
Customer –
Delivery 17 days to the city Kharkiv, Ukraine, came to the new post office. Track tracked. The packaging is reliable, everything came intact. I put 4 * tk. I ordered Burgundy, but sent red. The purse is sewn soundly and qualitatively, it looks very impressive. Thank you to the store for a really good product!
O***a –
Purse Suler!!!!
I***Y –
Super
I***a –
A regular wallet. Executed well. There are no complaints about the goods. The store’s work is satisfied: the goods sent very quickly.
E***o –
I’m very pleased with the wallet! What I wanted. And with the color guessed. I advise and purse and store!
D***e –
Paldies, iesaku pārdevēju!
Customer –
Prima quality like Again
I***e –
Everything is fine, exactly what I expected. Many departments, roomy, beautiful.
E***a –
Got there quickly. I do not know the skin or not, but I liked the purse.
Customer –
Burgundy purse is very beautiful and quality. The purse is roomy. The quality is excellent. Smells like skin. No defects. I gave my wife-very satisfied. The product corresponds to the description of the specified store. The goods arrived quickly, about 3 weeks. Packed purse from the manufacturer’s firm is very good, so and the seller the goods are packed very well-in the film and in the package. The goods came in intact. I recommend to everyone this seller. All good mood.
L***n –
Very beautiful and quality
S***a –
super
C***a –
All received
R***v –
Nice wallet
O***a –
Many thanks to the store! The wallet is super and the delivery is very fast.
A***L –
Szło ultra long look good
M***o –
very beautiful
K***k –
VŠE v naprostém pořádku , zboží dorazilo for místo určení , děkuji
L*** –
I took silver, sewn well, but when I worry the button that will break, then I’ll finish.
Customer –
The order came very quickly, well packed, fully corresponds to the picture. The color is rich and beautiful, all the zippers and button work well. So far I have not tried on the capacity, but two phones are unlikely to fit, and especially with cards. Let’s see. The store and I recommend it.
A***a –
I liked it very much
O***v –
Excellent purse, smells like leather, light, neat, the color is slightly darker than in the photo. Recommend