Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***k –
Excellent saucepan fully corresponds to the description the store put the cord which requested the adapter accessories asked not to put me I will use heated water until boiling in fact in minutes for 4, mode where a single is a mode of fatigue in steamers in multivarks on such modes cook porridge 2 mode more intense very much liked the saucepan bought for work-ideal. The box came completely collapsed and it was scary to look inside but nevertheless everything was rewound careful cover nothing damaged thanks
I***a –
The goods came quickly. The pan heats well. Included electrical wire and adapter. Very convenient for fast cooking.
E***N –
Thank you! Peter was brought to the fifth day. The box is crumpled, but everything is in order, they wrote Red, and brought beige, and the day before brought a PAN also beige, turned out a set, I live in repair, now you can cook hot, excellent! only need a wooden spatula for this coating, so as not to damage. Good luck and health!
H***i –
The article is smaller than I thought but it suits me very much. Except that it is very good.
O***o –
The parcel reached normally, the cord itself was wrong, but there is an adapter, thanks to the store,. It’s okay.
N***y –
Thank you 🙂
R***r –
As expected, easy, comfortable. Compact. I want to take the sea in the room to cook. fits great. I haven’t turned on yet, but I don’t think I’m disappointed. Read feedback before ordering. Everything was written. I really liked it. Well, a box of mint, but I don’t care, I took it for myself, I won’t give it. The track was tracked. came to Moscow in two weeks. Very, very happy.
M***B –
Delivery of goods in 12 days. The pan is very good quality, complies with the description, everything works. The real box came honest, but the pan is whole. The goods and store recommend.
V***l –
The Pan came out very quickly. Ordered 03.07. The courier brought 07.07. Right to the door. I didn’t even expect it. Water poured to the edge and turned on to the full. In five minutes. It’s already hot water. If you warm up the first dish, then this time is enough. Completely boiled water in 12 minutes. It was full capacity, if not full, it will be faster. In general, for work, what you need …. and heat and fire and something to cook. Seller Thank you so much!!!