Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***k –
⭐⭐⭐⭐⭐Awesome night light! The best thing I ‘ve seen! The daughter is delighted! There are several glow modes! 3 brightness modes of backlight! Rotation mode! 5 Replaceable linings, to choose what will be displayed! And if you open the Dome-a clear projection on the walls! Recommend! 10 out of 5)))⭐⭐⭐⭐⭐Read more in my video- https://youtu . Be/kbhtnzcadlq (after the point remove the space)⭐⭐⭐⭐⭐
V***n –
Two months to Moscow with delivery to the house. Works including from batteries. She liked her daughter. A lot of linings are included.
D***v –
Very good star Sky Projector.
Customer –
The package arrived in Kemerovo in 10 days. Everything works. Happy with the purchase.
D***v –
Ordered delivery from Russia. Packed without bubble film, but everything is completely and not mint. The track was tracked. It came fast enough. Very beautiful, the kid is delighted.
N***s –
very good product…!!!
I***v –
Packed perfectly, can be used as night light and projector which is very convenient. I was especially surprised to have delivered the courier snack to the apartment
A***v –
The lamp is super! everything works, the quality is good, does not smell! until Peter drove three weeks, delivery by courier. store recommend.
D***z –
It looks good and of excellent quality, and fulfills its operation very well, I highly recommend it
M***v –
A good lamp, a lot of modes plus a lot of replaceable liners… before malaria in the bed with a gun do not light, and now run themselves
A***a –
Just magical! Such a quality, and for a rather modest price. There were reviews, where the box was wrinkled, but I came in a whole and presentable form) this was facilitated by a dense puffy film. Everything is in the set, as it was stated, everything is whole and without marriage. Of course, it makes a little noise when it turns, but it’s not scary. Thanks to the store for the thoughtful delivery exactly on time! I recommend!
R***r –
The night light came very quickly, literally in a week, picked up from the place of issuing orders. Very liked, even no words, everything works, the child is delighted and we too).
H***h –
Great thing. The child is very happy. Everything matches the description.
B***s –
Beautiful, very cute. Is great. Seller wonderful put the wrong address and they changed to me. Very attentive.
L***l –
The product is received, the packaging is in a terrible state, the maximum that it managed to level, and it was for a gift,,,,, but the lamp itself works perfectly and this is the main thing, everything rotates, everything switches, everything works, the films are not clogged… I recommend…
K***a –
Bomb lamp, very beautiful, quiet when rotated. With the store did not communicate, the track was tracked, before Krasnodar came in 35 days
G***s –
It’s okay. Quality is normal. Arrived the goods on time.
F***f –
Awesome!!! it came in 21 days. This has an option to spin and has the option to dim the lights it’s perfect for kids room. my kids love it! I recommend this item. We are very happy with this purchase. I just wish the cord is longer where you put the plug .
O***h –
The order came to Volgograd in 26 days, the projector is cool, everything works and shines like in the description, store recommend.
N***k –
Came for a month and a half. In working condition, thanks to the store for decency. We are different. Took on the coupon by AliExpress