Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Consistent with discrimination
A***r –
As the photo works well thank you
H***O –
Fast shipping, good product!
A***y –
Received in 2 months not yet test
B***b –
The goods came on time, the appearance agrees with the descriptions
H***e –
Is the first time I used it just for test if is it works or not
O***m –
The product is good but in one device is broken
A***a –
really nice
F***r –
Good but the batteries wear out very quickly
A***x –
Send fast, barely received already tried
C***n –
thank you very much, it’s fast and satisfied
Customer –
très bien !
V***v –
Товар дошел за 45 дней. Проверим дополним.
Customer –
L appareil ne fonctionne pas totalement il me manque un embout du coup les piles flottent
E***o –
Faltaría probarlo pero llego rápido gracias
R***a –
Até agora tudo tranquilo
E***r –
Llego súper rápido y excelente la única pega es que se usará poco tiempo porque con el tiempo se gasta lo que hace que se adhiera al cuerpo
B***r –
брак
L***p –
Товар получил всё нормально буду пробовать
K***s –
Спасибо,пришел.Но ,еще не проверяла.Надеюсь будет работать.
M***o –
Good equipment. Thanks to all.
D***n –
Посылка шла почти месяц. К сожалению, одно из трех устройств не работает
M***e –
Très contente
M***m –
good
T***O –
Все супер. Пришло оооочень быстро, по России шло 9 дней всего. Работает хорошо, вибрация хорошая, сокращения мышц видно хорошо.
L***n –
Perfect quality, punctual delivery, I can recommend this store to everyone!
K***n –
parfait
L***D –
Bien, mais les électrodes ne sont pas très puissant
A***h –
It came exactly in the time that was indicated, everything was tracked. The product is satisfied with the work chic. Definitely recommend this store ‘)))
Customer –
The parcel went within a month, the goods are satisfied, when transporting the box a little crumpled, but on the product it did not reflect)) until I tried, because there were no batteries needed, how to test-I’ll add a review. Thanks to the store :))
A***r –
Arrived all pretty fast. Yet I have not used.
V***v –
Already the second set but not myself attacks are all super
Z***i –
Just vibrations.
M***v –
Thank you, delivery quickly, the device works well, has already taken three such.
N***t –
The product exactly as the picture but not sure he does what it takes
E***n –
Is working
V***m –
To the touch is very pleasant, matte. I haven’t experienced anything yet. There is not a pleasant smell. Personally, I was very disappointed with the delivery in Russia. The goods came very crumpled
Customer –
Everything OK
J***r –
Oue does the job
C***r –
The box came crumbled but the items inside looked good. Still need to test if it works or not.
Customer –
A nice product but unnecessary I use the intention of massage but the gels are very expensive
J***E –
Is not up to my expectations
R***o –
All OK
M***n –
haven’t tried it yet, will up date later
Customer –
Ok.
J***o –
Shipments very fast and works well. You have to wait to see the results.
M***m –
Works well
N***a –
It came quickly, the packing is crumpled, but like everything, I hope it will work
M***e –
Пришло быстро, работает. Будем пользоваться.
M***y –
pas encore testé reviendrai pour compléter mon avis
Customer –
The Item arrived super fast, and the product is very good, am using currently .thank you
L***z –
El podructi no da masaje, sólo una leve vibración
Y***s –
Va súper bien, tiene muchas intensidades y buenos resultados
E***v –
Все работает. Жена довольна.
A***n –
bon rapport qualité prix
L***i –
Funziona perfettamente
M***r –
gostei muito do produto, porém o da barriga veio com defeito contatos rompidos
C***g –
Es igual que en la imagen y funciona a la perfección. Pd: como consejo te diré que si tienes ansiedad y/o problemas de corazón no lo uses a la máxima potencia.
I***e –
como se describe el producto solo que los geles hay que cuidarlos