Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***k –
Package has arrived after 3 months due to corona virus stoppage and mailing problems. Not stores fault. He refunded and received payment because of good business and excellent service
B***n –
All bestens
K***v –
Excellent designer, the child is delighted. Plastic is not fragile, the details are quality. For this money, Pro is excellent. In general, take it will not regret. I will wait for the discounts of the store for other designers. It’s been a long time, but it’s not the seller’s fault. In general, thank you to the seller.
R***n –
Everything is fine, assembled, all the details are in stock
S***u –
Very pleased about this Formula 1 race car. The quality is very good, all the parts were there. I recommend!
F***a –
good Product, accurate image of product. will buy again
E***v –
The Assembly of the model took six hours. The quality is excellent, with batteries did not check!
E***i –
Serious store and accurate arrived very available subject to solve problems on shipments
M***o –
I ordered my son on Dr. Everything is fine! To the store Thank you very much!
E***v –
Cool designer, without a box in the pupyrka. The child collects himself, needs 3 мизинчиковых batteries in the remote and 6 fingers in the unit. It came a week before the magnetic
J***v –
All right, there’s a little extra detail.
B***r –
Super top product Great store Fast shipping
I***m –
Children gift with nicer
M***o –
In 3 days at my house (Spain)
S***a –
Received defective remote control, but order has been closed without my consent
M***n –
Не собирал ещё . Но пришло очень быстро ! Спасибо за оперативность продавца .
Customer –
Доставка 4 дня. Качество на высоком уровне. Аналоги Лего стоят от 4,5 тыс.руб. Некоторые детали ребёнку 6 лет не соединить, без помощи взрослого никак. Все работает, инструкция хорошая. Однозначно стоит своих денег!
Customer –
많이 좋아졌네요.. 이젠 정품하고 비교해봐도 떨어지지 않는 듯 합니다.
T***h –
МАШИНА СУПЕР!!! За эти деньги 100% отрабатывает свои деньги. Всё работает. Надо быть внимательным при распаковке пакетов(не потерять резиновое колечко)на фото видно. Чуть не выкинули с пакетами при распаковке, так как его не видно вообще,а это нужная деталь. ПРОДАВЦА СОВЕТУЮ!!! СПАСИБО!
T***v –
машина большая, собирать ее интересно . ребенок собрал сам, но не с первого раза правильно. ездит не очень быстро.
S***g –
Good quality. I’m very satisfied.
M***m –
Me a gustado es ideal muy contento
I***o –
Удивило качество деталей. Практически как Лего.
G***a –
Top!
P***o –
All ok!
T***r –
Habe bisher nichts aufgebaut. Die Teile machen einen guten Eindruck. Die Elektrik funktioniert. Motoren laufen etwas rauher und lauter als beim Original. Im Vergleich zu Ama ist diese Ali Angebot echt top. Lieferzeit etwa 5 Wochen.
E***n –
собрали, сын доволен. спасибо. интересная модель. приехало СДЕКом!!!
V***k –
Отлично! Доставка в Минск 3 недели! Конструктор проверил – всё работает
J***r –
Die Lieferung war schnell. Ich bin voll zufrieden mit dem Verkäufer. Ich werde dann noch paar Sachen beim diesem Verkäufer bestellen.
D***r –
really good model. + black pins + liftarms with perpendicular holes + stable + power functions with 2.4ghz + no missing pieces + some spare parts + very good quality + fun to build + larger than expected, but a little slim + no strange colors used – some pins are a little loose. – stickers. i did not apply them. – steering looks a little weird. i think a servo motor would have been better. i only can recommend this set. it is perfect as a part donor too.
T***N –
Shipping fast and non-nicer
G***g –
Fast delivery and quite good quality toys. Of the minuses-very tight connections, no box, 3 errors in the instructions, causing problems when assembling. Instead of 2 parts nested longer (marked in the photo, who can not find-take longer, do not take the same black color!); 1 The detail in the specification is depicted mirror to itself in the assembly drawing; included as in the specification and accordingly mirror part. Not critical, but a little appearance spoils. In the work did not try, collected until the end.
D***y –
Very good! Machine Super
K***t –
very good
Customer –
The well-received insufficient part no terrific
R***r –
Delivery in 9 days. My son is 11 years old, he sits with interest. While the missing details were not. We’ll check it out.
D***v –
Norms, until they collected
T***O –
The goods came quickly. The child is happy. I ‘ve been packing all night. I’ll write on the radio control later.
A***v –
Went to Novosibirsk 84 days. Drives slowly, because the machine turns out really healthy. It is treated with the installation of gearboxes. Nice toy. Bonus store put the machine-transformer. Trivia, but junior was delighted with her, and did not interfere with the elder when assembling.
E***a –
Fast shipping by sdecom
A***n –
Sending from Rossi, the sdek has arrived. We haven’t started picking yet. How to collect-I’ll complement the review.
V***m –
Did not print-gift! It’s all right! Engines in stock
C***a –
they are the best
E***i –
great product
A***y –
All norms
R***v –
The quality is good, there are weak dimples on the axis of the pan, when inserting cracked, the eastern good model for their money.
H***r –
Very fast delivery, are very keen on the assembly…
P***R –
Comes without box
N***k –
The machine class all works. But very slow batteries discharge in 2 minutes. I think the wrong transmission number was picked up, the motors are hard to disperse it. And so great toy. Lego’s not gonna get that money.
L***e –
Alles bestens. Natürlich variiert die Klemmkraft ein wenig, aber das Set ist so robust konstruiert, dass es völlig egal ist. Kein Gefummel, alles passt, macht Spaß aufzubauen. Die Motoren sind sehr gut und dadurch, dass es zwei sind, ist das Modell auch ordentlich fahrbar. Klare Kaufempfehlung.