Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
W***g –
Light and good.
A***n –
Under size. It can be seen that they are made on an ambulance. XS how much will last.
M***v –
super good
K***d –
Good sneakers.
7***7 –
Koroch, the parcel reached three weeks and this is top, to the Krasnoyarsk territory, the quality is top, the size just fit, I recommend!
A***v –
GOT HERE REASONABLE TIME LOOKS NICE, NOT FOR PROFESSIONAL RUNNING BUT GOOD FOR EVERYDAY USE FOR CASUAL HAPPY
Customer –
Пришла обувь быстро
G***o –
size 43 fit my foot very well, foot length 27cm very nice shoe and fast delivery!
S***k –
У меня стопа 28 брал 46 размер чуть велики. 28,8
F***o –
Very cool.
R***r –
размер подошёл, немного запах был при распаковке, но после все выветрилось
O***a –
Красотки очень понравились, всё как в описании, выглядит даже лучше чем на фото, на свой 45 брал 46, как раз подошло, я доволен
A***v –
Посылку получил, в целом доволен)
S***v –
доставка быстрая. но размеры неправильные, мелкие. по таблице взял 45 размер. год назад у другого продавца взял точно такие же, тоже 45 размера. те подошли идеально, эти впритык. реально этот 45 на размер меньше 45 год назад. усохлись, видимо. 🙁
P***a –
muy buena pinta y muy cómodas a ver la durabilidad qué tal va os informaré
A***v –
хорошие красивые прочные, а вот насколько прочные на износ сообщу здесь через два месяца когда достаточно поношу!
F***m –
Parfait
L***l –
article correspond a l’annonce, bon vendeur
U***t –
Sehr gute Ware zu einem sehr guten Pz, alles Bestens.
S***y –
Очень долгая доставка, следующий раз попрошу в подарок коньки на шнурках.
R***r –
Быстрая доставка. Описание и качество соответствует. Остались довольны. Проверим в носке.
Customer –
По цене и качество.. . На сезон хватит.
N***n –
Брал за 1,2 к для бега. Качество за эту стоимость хорошее. Присутствует надпись “keep running”. Подошва средней жёсткости. Протектор немного скользит на ленолеуме. Запах пластика / резины практически отсутствует. Размер стопы измерял линейкой по таблице размеров – на узкую стопу подошли идеально.
M***k –
Fast delivery, sit on the leg comfortably, there are minor shortcomings in the glue at close examination, not critical.
M***a –
Good quality, I advise the goods and the store.
Customer –
Speed and good quality now to walk to see how they work
R***m –
Good sneakers, came quickly.
A***h –
Good
U***d –
xcellent quality!
G***a –
The goods did not come, the money was returned
K***v –
Alien goods quickly quality is worth their money
Customer –
item just received – thank you
B***o –
Great store
A***y –
45 to 43-just. Delivery is fast, the quality of the goods is good, everything is smooth. Lungs. But in the product stood the sign Plus should have brought home. .. Deceived, I had to drag as always to the post office, because of this I shoot the stars
A***v –
Excellent quality, very light and breathable croses, look beautiful
C***o –
Don’t expect panacea in sneakers and less to do sport with them, but for daily use or to make a little goat are great, the perfect number.
Y***v –
To say that I’m surprised-this will be an exaggeration! I’m just axyel! At its US11, the length of the foot is 29 cm, ordered 46, which on a dimensional grid corresponds to 28,8 cm. Morally it was ready that the sneakers would be either too small or too large. Came just perfect! Sit comfortably. It is convenient to go to work and back for 30 minutes in each direction, and there are passages for work. It’s been four days, so I’m writing after TST drive. Ordered in Belarus on April 29, received on June 13. Sent in a regular envelope with a navel. Light himous smell in stock, the eyes do not tear, so it’s not critical. In our stores with cheap shoes are not such fragrances. And in the sausage department does smell at all пuздец like! So it’s food, and here the sneakers on the asphalt walk. I’m happy with the purchase at 100%!
A***v –
All as in the photo, soft comfortable. Let’s see how long to Last 🙂
R***a –
Cheap sports shoe for walking in good design, very fast delivered and neat. Size 46 and fits, also if my foot front ultra wide and with very high instep is. ‘Ll the next version in 47 try. welcome again!
Customer –
Very pretty shoes
C***o –
As seen in the photo. Good quality and the size is good. I recommend
O***s –
They are a passing
Customer –
Quality
M***v –
They look very beautiful and high quality. Light, comfortable.
T***n –
At 44,5 ordered 47, a little big, but very comfortable, soft spring sole. To Moscow reached 16 days
V***o –
Malomerki
V***r –
Good sneakers!!!!!