Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***f –
Sneakers are excellent, comfortable. Came in 28 days from the time of order (Omsk). Tracked. Quality worthy. The size coincided on the size grid. I will order in another color.
E***n –
Wonderful summer crosses. Fast Delivery Thank you
V***v –
Super
N***a –
Good soft sneakers, on the foot of 25,5 cm the 40th size is slightly free, for me straight excellent, convenient! Not everything is perfect, but in general a positive impression.
F***r –
The shoes were by customs ingeklaart. I have there thereby 4 weeks longer on should wait and 10 euro per pair need when bijbetalen. The are all fine shoes. They run delicious and airy.
Customer –
Sneakers received quickly enough, exactly correspond to the description. I have not worn it yet, so I can not say anything about convenience. I hope that they will be comfortable.
Customer –
Super paint sat down like a glove. thanks
D***r –
Ok
F***f –
+
A***i –
The goods went for a long 2,5 months .. well, you can understand, due to the pandemic .. packed in a regular package, one cross remember and does not align .. Also a rubber band as a gift, played an evil joke, dirty paint top .. this is the evaluation ((
N***r –
Кроссовки хорошие, но оказались маловаты, буду заказывать ещё большего размера. Кто любит обувь впритык, покупайте по их размерной сетке, а кто не хочет разнашивать или одеть с носками, берите размер побольше
E***a –
Отличные, очень легкие
Customer –
Размер и цвет соответствуют описанию.
T***a –
На стопу 36,5 заказала 42 подошли, легкие удобные
V***a –
классные, взяла на размер больше, подошли
S***a –
Кроссовками очень довольна-легкие, красивые, пришли быстро. Продавца рекомендую!!
L***o –
КРОССЫ ОТЛИЧНЫЕ. СПАСИБО. ПРОДАВЦА РЕКОМЕНДУЮ
O***r –
очень быстрая доставка! красовочки супер удобные и легкие. все по размеру. товаром очень довольна. и за подарок браслетик спасибо)))))
M***a –
В пути три недели, на 39-40 очень большие!!! По стельке 26.5. (Заказывала на 25.5) буду брать другие
N***a –
отличное качество
V***c –
все норм
G***d –
The length of the foot 24 cm perfectly approached 37 size, very beautiful and comfortable sneakers.
A***a –
Large. no smell. in vain took. delivery is not fast as promised.
G***a –
Got sneakers, well, very cool, soft and comfortable, quality, size I took 40 on my 39, there is a little stock that I wanted, there is no smell, the parcel was tracked, the store put a gift, which is very nice. I will order more. Thank you very much to the seller.
G***l –
On all 100% Super
P***a –
I read reviews and took on my 24,5 49 raser. I didn’t. The leg sat perfectly. Sneakers are excellent, pleasant leg, light. Packed well. Take it, I recommend it.
Customer –
Sneakers are light, comfortable, came quickly. At 36 size just right.
N***p –
Come on time. The description of the goods is correct. Sneakers are very light, comfortable. The sole does not slip. The dimensional grid corresponds. I liked them very much. Thank you store.
C***j –
I loved them!
L***a –
Thin, at its 39 took 39, just
Z***a –
Quality is good
R***r –
The product is very cool, I ordered the size in size, everything came up. Glad to buy. Delivery took about a month. I did not communicate with the store. recommend.
G***r –
the shoes are great, but due to the lack of proper packaging/box, one soul of the shoe came bended, but it straightened as i started to wear them, so no problem 🙂
Customer –
Sneakers are cool, comfortable, as in the photo. The only little bit small. I will order a larger size. And so everything is super, I advise.
O***a –
Crosses are cool. At 37 size (leg narrow) took 38. I didn’t. They are slightly free (very little). But if you take 37 size, it would be butt and not as comfortable as it seems to me. Textiles, I think, do not stretch like leather or leatherette. Light, comfortable. on a wide leg, I do not know how they will look. They are neat, slightly narrowed. You can wear them with trousers and with a dress. With coupons came for 850 rubles. Great price. We came very quickly.
Customer –
Cool, for the summer is excellent, breathe and the leg will not sweat
T***h –
It’s fine. Shoes are good, sizes correspond
Customer –
Excellent sneakers, soft, the sole is comfortable, the leg does not get tired, it’s not hot. Slightly small, took the size 39 at its 38-just
O***a –
Very comfortable, soft sneakers. On the leg 24,6 cm took 39R, very comfortable.
Customer –
The parcel came quickly, the sneakers look like in the store’s photo, the size approached, only the so-called tongue flimsy is very, probably quickly broken.
E***A –
Thank you
L***a –
I order the second pair, because. My first daughter confiscated
Customer –
Cool, comfortable sneakers, fit in size, track tracked, came at the expected time, many thanks: D
L***o –
Croses are great! Leg dishite