Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
This is a stunningly beautiful cord!!! He’s shimmering.
E*** –
The goods are excellent!!! Everything works! Very nice looks)))
Customer –
Everything perfect, good vendezor, the product a passing and works excellent.
R***r –
Everything works, thank you
A***v –
Everything is super!
I***v –
The parcel came all works
R***n –
no data transfer
S***a –
I’m delighted! Never had the parcel come so fast! For 11 days in Krasnoyarsk Charging is good, I hope also high-quality
V***r –
Everything went quickly to the Samara region in two weeks, received at the post office! The goods were served! Everything works
R***r –
Thank you!
Customer –
Здорово
G***v –
Cool lights run!
I***S –
Spectacular at night.
V***a –
A good wire, LEDs correctly shine, the maximum current that went on the wire is 1.35a. The store sent the order quickly. I am happy with the quality and speed of sending.
T***a –
Today came the last day of delivery. My son liked it. It’s okay. Cool.
R***v –
Did not come
S***n –
Bright shines and very often flicker! Magnet is very good! Thank you!
A***v –
Ordered 6.05 and 20.06 order was received at the post office. Tracking only to the airport then only on the mail. More than two weeks went by country. Seller recommend.
R***g –
Everything came out and works, thank you to the store)
A***v –
Looks amazing. I did not think that charging gadgets can decorate the office so. With weakened vision and in the half-darkness with a charger like “octopus”-just a find. Magnetic plugs of connectors protect the plume of the instrument. Very convenient and functional. But the main thing is aesthetics. (In real life-much more beautiful than in the photo due to the illusion of dynamic spiral motion of light). Magic. Fascinating. Product and store recommend. How will work,-I’ll add a review.
R***r –
The magnet is weak. Easily detach from the cord
A***h –
Everything came in norms. Works it looks cool as if the cord is running kristaliki.
A***n –
Works, came in a month, the light is red, does not hit the eyes at night, does not interfere with sleep
D***n –
Detachable cord for charging.
A***v –
The grandson has chosen to order again
M***u –
Not fast charge
R***c –
I didnt recived it, but they send back my money. correct, thanks!
I***a –
Cool how the night light works
A***v –
Cool cable
R***r –
Looks good!
Customer –
A good wire, charges quickly, the magnet is powerful enough, but the most interesting is, of course, backlighting! Filling! It does not just burn, but it seems to advance) and it gives the impression that you see the whole process, as a charge from the outlet gets into the gadget)) can serve as an additional night lamp)
S***v –
Excellent everything works and sticks tightly and does not move away. Recommend!
Customer –
Absolutely brilliant glows when it’s on great quality highly recommend
A***v –
Very beautiful!!! I will order more!!! Seller recommend!