Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The right thing in the kitchen. The wife is happy.
V***o –
The sucker normally holds, sharpens well. I thought it would be a small size, it turned out to be normal.
J***k –
Super odporúčam
R***r –
Very good product ans works really well. Thank you. Kindest regards, Ron.
I***v –
It was unexpected that it would be good to sharpen!. One time spent and everything. Very small, ZBS shorter
O***a –
Thank you!
A***v –
Delivery 21 days to Vologda region, for 5 minutes drowned all the knives in the house, good and necessary thing in the house for funny money. Excellent store, I recommend everyone, buy from this sold will not regret.
S***v –
On March 30, he issued an order, received it on April 21 at the post office. The product corresponds to the description, it is a pity there are no spare parts for it. The previous same machine worked for 10 months. I recommend this store and his product.
K***r –
It came in 58 days. I already wanted to open a dispute. But he waited. Happy with the goods. All the knives are flooded. Thank you
P***n –
Good store, goods sent quickly but with small defect, money returned without problems
A***V –
Looking cheap, plastic is not very, but it hits perfectly. I don’t think it’s bad for that price.
K***i –
All OK.
S***o –
The product is excellent. in the kitchen 11 different knives for 10 minutes sharpened on Ura. store and store recommend. success store.
D***h –
Came fast enough. The quality of the material is very cheap plastic! And the quality of the plastic casting leaves the best desired. But! For this money its main function sharpener performed on perfectly! All the knives in the house. By the way, the cheap knife is getting better. Most likely this was affected by the quality of the knife itself. If it lasts for at least a year, then it will not cost it! In general, the time will show.
S***s –
The parcel was received in the promised time which fully corresponds to the description. It’s just great. A lot of thanks to the store whose I recommend
A***n –
Knives sharpen very well, shipping as usual (as Lucky)
F***v –
Ordered two. Got one.
A***v –
Less than I expected, but the main thing is to sharpen, maybe it’s for the better. The sucker is very tight. Went to Moscow for 2 weeks and 2 days
M***y –
All OK, ordered a second time
F***f –
Excellent goods but slightly small. Works normally I think enough for a long time
C***l –
item never arrived because it was lost in transit at no fault of the store. the seller is a trusted one in my book because they did their part and got my package to the shipping company in a timely manner according to the tracking information and when the package didn’t arrive the seller also gave me a full refund with any hassle. I will be reordering the item that didn’t arrive in hopes that it will actually make it to my door this time.
M***a –
The store quickly sent the goods, it reached Penza in 14 days. the sharpener is well sharpened by the legs.
R***k –
All norms. It’s good. Thank you!
S***v –
Knives are good, suction cup-while excellent, keeps even on the kitchen countertop
D***v –
Excellent sharpeners, I buy not for the first time
O***m –
Nice knife! It is firmly attached to the table and is not attached. It’s fine! I advise you to purchase.
J***j –
super
R***r –
Got it in the mail, threw it in the mailbox. Ordered 2 pieces one day, but one received earlier for 2 weeks, tracked both the same, this is how our mail works, there are no complaints to the store.
I***n –
Thank you! Refund received! Everything is honest and fast!
G***S –
MOST EXCELLENT SALESMAN 5 STARS ….. EXCELLENT PRODUCTS
A***a –
I ordered April 6, the parcel came on June 18 Knives sharpened, I recommend
S***v –
A good sharpener for such money can be taken
A***v –
It’s fine, but it only holds on a flat surface the table top does not hold on the glass amazingly
M***v –
Seller innocent kept caronoryrus customs
Y***s –
So-so, well, what to wait for such
N***A –
All as expected. Waited a long time
R***r –
Everything is well in the case did not try yet…
O***y –
The goods is according to the description
S***v –
The table is dead. Knives were sharpened while the knife was sharpened. Additionally, I’ll unsubscribe. Thank you!!