Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***e –
Picture for własnoręcznego fitting
Y***k –
Fast shipping. All OK
T***t –
super jolie je recommande
J***t –
Fast shipping even in pandemic time
S***n –
Many thanks!
Customer –
Good quality
Customer –
this is great!
O***A –
To Mosk OBL for a month. The parcel in the box did not suffer. Everything is in place. Thank you.
N***s –
Super
M***s –
Very happy with how quickly you ‘ve reached me, in 3 weeks I already had him here at home. The description is accurate and everything is very well packaged and in zip bags, which is very comfortable for working the picture. First impression very satisfactory.
Customer –
love the art set. the kit is bright and beautiful and was packaged very well.
E***e –
Came in 1 month time. Quality good, packed also good.
Customer –
Parcel I received very quickly.
A***y –
All OK. Recommend
A***z –
I love it! Let’s see how it goes.
A***v –
Despite the slightly crumpled packaging, the product was not damaged, everything corresponds to the description. I will add a review from the photo when the result is visible
V***o –
Very beautiful also arrived in advance
I***a –
The parcel was 2 months old, the track was tracked. Packed in a carton, so nothing was damaged. I will try something new for myself, thank you)
K***n –
Very satisfied with the product! Fast delivery and with care. Resealable bags for diamonds that’s great! Congratulations and thank you I recommend!
F***r –
superbe mosaïque
Customer –
Great colors
H***n –
Neat
P*** –
Item received today. Full Article.
M***n –
Phenomenal and fast
E***e –
Nice
Customer –
Super picture
I***o –
Duge is great, I’m pre-war)
L***s –
top
A***l –
As kupowałam not doczytałam that it need yourself kleić. Not on my patience. But I will komuś cierpliwemu as a gift
A***a –
Came all in excellent condition, packed well, the colors are amazing, advise the sub, went long, but the track was served, everything is OK
A***c –
Very well packaged
Customer –
The order arrived correctly, well wrapped and protected. The bags are zip and everything came very well. The product had a big wrinkle in between to come folded and I can’t get it off, otherwise, very happy.
S***d –
Everything’s here! Super happy just remains to do it now
E***a –
I received the goods. Thank you. Recommend store
E***r –
Perfecto
G***o –
Just like in the picture
L***n –
I don’t know if there are enough drills as there are a lot of travelers in each bag.
V***r –
Parfait.
A***a –
It went long because of the pandemic (1,5 months), but in general very satisfied. I recommend this store, they have cool pictures
Customer –
Everything came quickly and in a complete set. I order from this store not the first time. Recommend
Customer –
came quicker than i expected due to Covid-19. it came earlier than other orders that i had ordered way before ordering this. really excited to start on this. packaging was great, all colours and tools were there – nothing missing – and no clumpy drills. great quality. first time ordering from here and will most definitely order from here. i will probably order all my diamond paintings from here from now on. that’s how happy i am with my product!
F***r –
The product was never shipped but the store immediately made the refund. Thank you
A***a –
Impeccable except that it is impossible to control if we have enough diamonds. More than cross your fingers
F***e –
Parfait.
J***D –
ordered on 18 April and received on 03 July. the box was not in good shape but the content is ok. not tried yet but checked and seems ok.
L***s –
Excellent quality
M***a –
The box was broken when arrived, but all the goods are in good condition. At first sight doesn’t look like enough diamonds, but hope it will be enough for the picture.