Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***R –
That’s the second one I buy, the first one I got four years. It goes very well, and I arrive in 4 days. Very happy.
D***o –
Nice thing! Wife is totally delighted!
A***e –
The robot is perfect for my 50 m. Apartment with carpets. First i bought the rose one with a floor wiping function. It was good but not for me. My friend was verry happy to get it as a present. The rose one could not klimb my high (3cm.) Carpets. But this one does without problem. This one is smaller and makes more noise if on max mode. But i turn it on when not at home and returning to a clean home without cleaning it is a bless. Higly recomendet.
A***v –
Everything is fine
V***u –
Excellent!!! Arrived within 1 week, working perfect on tiles, laminate and carpet. Very happy with my order. Highly reccomend!!! A+++
R***v –
I did not communicate with the store. Description corresponds. Works. Packed well. Packing whole.
J***a –
Works well, collects a lot of garbage. The most optimal pallet from the entire iLife line. Took for 10000 rubles
P***y –
It’s not the first time we take a vacuum cleaner of this model. Always quality. Works excellent. Apartment 100 squares cleans for one charge. He goes on a carpet with a small pile.
N***i –
Excellent recommend within 8 days accept שלמתי #81 that-for
A***a –
Great product!
E***o –
Vacuum cleaner is satisfied, work is. The cat is in shock, what a beast it is. The daughter is happy with her not to vacuum. Vacuum cleaner sucks, sweats. You rest, homework is done.
I***a –
As always everything is super. Fast delivery to the Post Office.
M***a –
The order came very quickly! Vacuum cleaner so that a feeling of washed floor is created. It is not very convenient that there is no indicator on the function of the Mach, it is necessary to listen to the sound of the vacuum cleaner.
В***в –
The store did not send the goods to Belarus, only time spent
M***a –
Description corresponds to 100%. Delivery 3 days. Vacuum cleaner fire. Very satisfied. It’s fine. In an hour I put the two in 46 squares. I went to all places, I forgot nothing. Quiet, obstacles overcome with a bang. At home lives a shaggy Cat, wool after cleaning on the carpet is not found. Everything is super, the goods are satisfied, thank you very much to the store! Quality at altitude.
T***k –
Looks robust out. Product is known to me.
Y***v –
A good vacuum cleaner, already 3 bought, 2 of them as a gift, works day and evening, does not get tired, does not ask for food, the best assistant for the wife
G***a –
Excellent assistant!!! For 1.5 months of use there are no complaints, but only delight! Quiet! It removes well-now with a rag less often removed! Perfectly cleans carpets-I did not imagine that they are going to so much dust! Recommend!!! Delivery within a week to the Post Office-perfectly packed
V***e –
Į Lietuvą pristatė iš Lenkijos per 3 dienas employees (insured)
E***a –
For this money, an excellent vacuum cleaner. collects dust well
L***a –
Great robot. Fast shipping.
J***a –
An excellent robot, collects well, not only dust and hair, as they wrote, but also garbage is larger: children’s gum, paper, biscuits “fish”)) This is what, that I found in a container of garbage larger)) for 2-room apartment charge is enough, carpets vacuum cleaner. The only thing, the base finds, if only they are in one room, from other rooms for some reason it does not go, you have to take it yourself.
M***m –
Another purchased vacuum cleaner. Recommend. Contact store. Fast delivery. Vacuum cleaner doing a good job. Is working. Super deal.
L***s –
great device. fast delivery. highly recommended!
A***a –
The first hours of our “Frania” immediately puscilismy it on our showrooms. First response very positive napiszę per week as the exercises
E***w –
Fast Delivery Ordered the second time for gift Recommend
V***o –
I came from the Moscow warehouse, the store respect! Since the purchase of A40 I look at the packaging has changed not two boxes but one. Took a colleague. She’s delighted! It looks like an expensive foreign car in this color, the rest of everything seems to be the same as on my.
M***a –
Fast smoothly and seamlessly. Recommend salesman 🙂
I***a –
I order the second one, the first one has been delicious for 2 years. This one was taken for a gift! He reached Moscow in about a week. Took it at the post office.
M***m –
exellent!!!!!!
N***a –
Excellent robot!!!! for everyday cleaning the most it!!!
R***k –
All OK recommend.
E***a –
Vacuum fire! Came fast, works well. This is our third robot. He’s gorgeous!
A***a –
Vacuum cleaner for this price really cool. Wjeżdża no problem by strips as skirts, odkurza great under furniture. Rides after panels, circuit boards, only for you I the fault, it slows movement when tile bathroom glossy unless are for ślizgie. Vacuum cleaner doszedł in 8dni from Poland. Recommend
E***r –
Already ordered the second such a vacuum cleaner, the third brand iLife (given to all parents), and there is roborock (for himself). What is it: robots vacuum cleaners are good! And specifically this model is the optimal option of price/quality/functional/easy to operate. The main thing-do not forget to clean and will be you happiness.
A***v –
We order already 4!!! Everything works great. Simple and reliable
R***r –
According to the type of norms, in the work did not test, is charged
V***i –
It came in two weeks. Everything is perfectly focused. Delivery via snack without customs duties and limits. Seller recommend.
V***u –
received in good condition, buy as a gift, was tested, all ok. I hope will last. Mine is also i4s and i have it from almost 6 months and works ok. First buy with 134$ and second 147$. single problem is to NOT HAVE black furniture because infrared can’t see black objects and bumps some one harder and it makes noise. also is not seeing small objects by 2 cm height. give 5 stars for price and good performance for a drunk robot
G***o –
It came in 12 days. I am delighted, the slaviant is fine and not noisy, the base finds, you can set the time for cleaning. He has chaotic movements, if I close the room for 20 minutes-sweeps everything. Recommend it. Very well packed came.
I***a –
This is the second vacuum cleaner. It’s very nice.
D***o –
Everything is super. everything works. I already buy the third vacuum cleaner of this brand. As a gift and home. Everyone is satisfied
A***v –
Came in 5 days to Tatarstan, with its function copes, works more than 2 hours.
A***a –
Everything came. To Orenburg region in 7 days. I didn’t talk to the store. This model is used by two of my relatives, both satisfied, took on their recommendation. Not used yet, standing on charging.
A***n –
Jamiel. Very sophisticated and fast handling
Customer –
Very good
M***m –
Super Super Super za tą cenę extra. Polecam
J***a –
Отличный пылесос