Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***v –
It’s okay.
V***k –
There is a little tupit when meeting with an obstacle. Not as bright as A4s. When turning and especially when hitting an obstacle or uneven leaves stains of water. So a smooth surface for its perfect field of operation. As written in the reviews, for daily maintenance of freshness and cleanliness-a good assistant.
N***z –
great product
A***e –
Labai greitas pristatymas iš lenkijos (~ 3 D. D). Plauna tikrai šlapiai. Netinka blizgioms plytelėms (išdžiūvus matosi vandens ruožai). Pats produktas veikia outlets.
A***a –
I envy very quickly. The very quiet robot and don’t stumble on anything so soon I’m happy I’ll go counting
Customer –
Just arrived. All same as description. I will update the review just after the first test.
A***r –
They haven’t checked it yet.
Customer –
Appears to be Faulty
A***a –
I love it
J***e –
Super fast receive, within 4 days.
D***v –
I arrived in 3 days at the post office in Moscow. Drives, washes Chota. But came fully discharged, I put on charge for 5 minutes to check, then he washed five meters and ended. Right now it’s charging. Looks good, cool. Of the minuses-as I understood, he can’t stop by the docking station himself, and he’s got tanks that aren’t collapsible, that is, washing a dirty tank will be a pretty interesting task.
G***w –
Great machine. It doesn’t have advanced features as xiaomi robots, there’s no application, no visualization of path etc. Just a robot with few buttons. But it works surprisingly good and covers floor uniformly. I recommend.
O***a –
I am a huge fan of iLife brand, I have v7s for 4 years now and love it. bought shinebot to show love and support to the brand. it is not perfect. go to Amazon – you can find less flattering reviews than here. they all true – traces of water, not perfect washing. but it is way cleaner with shinebot then without. and it is so quiet!!! God sent with a crawling baby in the house. Go on, iLife, I am sure new model will be better and I see myself buying it.
L***s –
3 days shipping only. Ideal complement for vacuum cleaner, remove fine dust. Easy maintenance. Detect stair edge and turn around. Efficient cleaning modes. Manual charging. 80-100m2 surface by each charge. I will appreciate more battery capacity. 162eur only. I recommend it.
F***r –
Product corresponding to the description. But this washing robot has some difficulties on tiled floor with small level differences between the different tiles. I can’t use it in one of my rooms in my house because of this defect. On the other hand on a parquet floor, it works perfectly well and in more silence. Very good product.
V***h –
It washes qualitatively, for me it’s not necessary to complain so much, splashed the water then the filler with a roller and locked with a scraper, what else is needed, in the sum with a vacuum cleaner robot kaifou for a year, the cleaning of the floors is automated.
I***s –
Super fast.
R***f –
Very satisfied with my purchase. The device works very well. Well, you must not dream the difficult corners of access you have to do them yourself. Fast shipping and store responds very quickly
O***a –
On Monday I ordered it on Friday. I am very pleased, I do not understand those who write hard to wash then and only to maintain cleanliness. We have a private house and in fact two of my assistants all clean up, I sometimes skirting and corners pass. One vacuum cleaner washes the other. It’s a pity that there is no virtual wall, everything is super in rooms, heavy in large rooms to send in the right direction.
E***r –
Very fast delivery,. A pleasant surprise (local Warehouse Purchase). Well packaged, instructions in Spanish. I bought it because it doesn’t mop, it uses another technique as well as other devices as without more effective. Dirty White clean water separation. Use a roller and scraper for the scrubbing. And the aspiration although a little fair is enough for the result obtained that is very good. According to the existing offer the result is 5 stars, but other technical considerations will penalize you to 4 stars. I list them below even though I slowly understand the technology by surpassing them so that they are accessible to all the pockets. -Time schedule is not possible -Doesn’t go back to the loading dock alone. -To clean a room you have to position it manually. -It’s not ACINSEJABLE the addiction of a detergent. -The battery, though it is well managed it should have more caoacity. -And the height, 7 centimetres should be a target.
M***z –
I use it for parquet and the results are very satisfactory
A***v –
Clicks when moving forward when turning clicks disappear. For wiping laminate and tiles are excellent.
Customer –
This is the second robot I get from ILIFE. It arrived in 14 days, the delivery was perfect and also the washing robot seems to work excellent as ever. I feel so happy, thank you ILIFE! Also it came perfectly packed and sealed, with the dock and wire, remote, batteries, an extra roller and a cleaning tool for the water tank.
D***a –
Very satisfied! My kids also!!!
S***o –
It’s fast within 5 days. What שהמוכר פרסם shipping מישראל is basically shipping מקפריסין paid plus S 130 ₪. The robot to do the work I satisfied מרמת cleaning need להתרגל לתוכניות him. Missing him applique יעודית ותזמון days ושעות Strongly recommend to score low because החוסר transparency of shipping
P***r –
Very good product and very good store. The order ships very fast to Poland. I like ilife brand so much. It’ is a good stuff for a reasonable price.
Customer –
OK
Customer –
parfait