Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Did not track the parcel, but everything works
P***a –
Too small, little light. Nice design
A***a –
Excellent lamp, bright enough, control simple. The battery is attached, it needs to be unlocked to work. The lamp came quickly, thank you
N***S –
A beautiful lamp is light, comfortable, stable. Delivered by courier in a day (!!!) after the order.
S***t –
The lamp did not come, the butterfly returned through the dispute.
Customer –
Perfect light measurements all. Great and has arrived before schedule!
M***u –
The plastic quality is pretty good and the light is good. Let’s see how long it lasts.
F***r –
Great lamp
A***i –
Good morning I withdrew the lamp at the post office.. Thanks
S***i –
All good, delivery in 3 days. The design is excellent. But small lighting area.
Z***a –
The lamp is good, but I did not think that it was so small. Expected more size. It shines well. Three brightness modes. Does not heat up when working. There is a cord in the kit
Customer –
very good product
F***v –
It’s OK. It came quickly. Works. Seller molorik.
R***s –
Very good for what it cost though it takes a long time to arrive
E***a –
By the way the lamp is white cold light, it is not yellow as in the pictures
A***a –
It’s very nice, good size this great, it took a week, now to try Thank you store!
M***e –
Phenomenal works very well
G***s –
The lamp is good. Executed qualitatively, everything works. The only thing that light even at maximum mode is not enough. On the desktop you need something more powerful.
D***a –
Good item and fast delivery
J***o –
Excellent store. Fast delivery. I lick it good for what it is.
Customer –
I’m super happy with the lamp! Perfect size, easy to carry and save anywhere. It has 3 levels of white light intensity. Light up very well! The charged battery comes and works perfectly. It’s a joy to have a lamp without wires in between. Comes the included battery of the clock, temperature and date, so perfect. Thank you very much to the store! In addition, it has arrived in just 2 days to Spain. I recommend 100%!
L***k –
I love it after used it. I recommend the store
E***a –
Thank you so much to the store. The lamp is just super. Three lighting modes, the battery to work hours do not need to buy, it is already in the lamp. The courier delivered directly to the apartment for free, but most importantly it is fast delivery, 10 days and a lamp at home. To the seller respect for such work. Definitely I advise everyone to buy.
A***v –
In the photo it seems more than there is in life. In general, it shines. There are 3 modes of lighting intensity and autonomous operation on the battery. The only negative-to the kit was not a plug for the outlet, but now in each house there is a pair of charge from the phone, so it’s not a problem)) after the order was brought the next day-very quickly.
V*** –
The order came to Spain very quickly! Everything corresponds to the description. The goods at first glance are very good. I bought instead of previously bought. That one I have several times fell with Nightstand, but it worked, now it stopped charging. The new is slightly smaller in height and latitude and there is no lower backlight, but it is not Critical! While everyone is happy! Thank you store! Seller!
K***a –
Good, I order not the first time
G***g –
Delivery three weeks. The lamp is good, as in the description. I drove with the installation of the clock and date, and so everything is fine. The package understood, but the lamp itself did not suffer.
A***v –
I advise everyone. Great store.
H***n –
First of all it’s a small lamp. Picture of the lamp is deceiving. Secondly I received this package in a very bad shape. This was no cushioning of any bubble wrap to protect the product. I haven’t checked it yet for any damage yet.
G***i –
The lamp is cool! Material quality, battery in stock everything works. The lamp is very satisfied, thank you very much to the store, I recommend!!!
V***c –
Litle damage, but the light is ok.
J***z –
Perfect for your pre much quality
V***a –
Great lamp. Made qualitatively.
M***a –
The lamp is good, small, in height somewhere 23 cm, three modes of brightness light, shows time, temperature, date. Delivery was only 3 days by courier to home
Y***s –
The lamp is super. There are clock, alarm clock, thermometer and calendar. Delivery fast via new mail. The goods and store recommend