Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***k –
The quality of the portfolio pleased. All as in the photo. Delivery is terrible, to the Brest Region RB arrived in 70 days. The store is sociable. During the delivery track lost and the goods were not tracked. A little later, I’ll have a photo.
Y***a –
A good backpack, I would add pockets with zippers inside. Water repels well. Quickly poisoned the order, 2,5 weeks to Krasnodar
M***v –
Stuffing, a good portfolio came, the only tactile sensations did not like and for people up to 170 cm will be huge. If you like nice things to feel, then it does not suit you. In quality and appearance, no complaints, boldly order.
A***h –
Thank you!
F***r –
Aigen backpack
A***s –
mochila maravilhosa
Customer –
THE product and very good,
A***h –
Nice backpack. The fabric is super nice to touch, all the seams are accurate. The charging port feels more durable than it seems, it works fine and you can hide the wire in a special zip pocket. It took 22 days from purchase to delivery in St Petersburg.
G***r –
Good, + Gift from store
V***a –
Delivery month, Courier mist Express. Backpack corresponds to the description. A good roomy, that’s only the lining is not very well stitched, but it’s not a problem (sewn). And so everything is fine. Sending fast. I recommend
J***j –
really good backpack
S***s –
Corresponds to the description. In the rain we will still test)
I***s –
Excellent quality arrived a month earlier than expected Seller recommended
D***n –
Cheap school backpack-“Back * No, dogs with zippers are all different, the lightning itself is not Och (will not live for long, keeps bad), shorter bag with lyamkamiya unnecessary cable for battery…
E***a –
Cool backpack! Corresponds to the description!
P***n –
Backpack super. Waterproof fabric, several compartments (but a large only one), inside the pockets for small things. Very voluminous, which, of course, is a plus.
W***e –
The bag itself is perfect, good quality and quite strong, however the delivery was terrible, waited a bit more then two months but package never came. Eventually i did get my money back and ordered again this time it came with bit more then month
A***b –
Good backpack, take it!
D***k –
The backpack is made of water-repellent fabric, as well as dust and dirt do not stick to it, but on the contrary fly off. In general, a system of compartments (including a secret compartment) is thought out. About what I wanted, a compact but roomy backpack for 30-35 liters, urban type. Just took for rainy weather. Long straps can not but rejoice. Of the minuses, the lack of mesh perf (anti-sweat system) for the back and a little strange one compartment with a top sewn Velcro. There is also a thoughtful USB port for charging devices. More will be a review on my channel in YouTube denisgeek
A***a –
beauty backpack ,i received before than i expected, thanks for being very polite
R***r –
good
V***v –
Cool ryukz, light, spacious, material-chic. I recommend. Brought home by courier.
V***v –
Before Volgograd for a long time went, but everything came in good condition. Was satisfied
M***u –
The goods did not come. Money returned
A***h –
Excellent backpack) just Agon!!!!
S***v –
A good backpack, sewing a fairly high quality, some where the threads stick out, but bearable. Material also like practical
R***y –
A beautiful backpack, delivered in a month to Mo Courier
M***v –
Everything is fine
M***v –
Backpack is healthy, very roomy. In appearance, durable, everything is sewn. The material is not bad, it does not look cheap. Laptop 15 “got in without problems. As a gift gave a business card holder. Thanks for the cool thing!
G***a –
Ordered a backpack on March 28 came on April 28. I liked the backpack ordered specifically to: (A) large capacity B) minimum pockets they do not need anything C) to be light, it was possible to charge the phone, waterproof, well, of course for study with the laptop compartment is suitable for trends and for study well sewn threads do not stick out it is pluses Of minuses Inside is cheap rustle, the top pocket which Velcro under it can leak water into the compartment, the Bank for charging constantly flies out, but these are trifles And so a normal backpack, met all my hopes. I am very pleased. Recommend. Seller class, answered all questions, quite sociable
B***g –
Lightweight
G***a –
The backpack is very high quality, hakassia came in a month. Everything is well stitched, the USB output works
S***c –
as always top
Customer –
A good briefcase, only if you shorten the straps, the ends remain too long. You need to make a loop like a wrist watch. Cool hidden pocket on the back and top for accessories. Very practical and quite roomy.
Y***l –
It’s been a long time! The track gave another, in Russia by mail of Russia from the company logistics. Normal backpack, straight big!!!
V***n –
First time order came in time. But in the second-waited 1,5 months, and the store sent out the wrong track number, which was impossible to track where the parcel was. Then I sent the correct code. In general, not bad!