Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***e –
Доставили быстро, аккуратные, был лёгкий запах выветрился. Был косячок с размером, правый ботинок оказался меньше левого на 1см,размер указан 27,а в реале брак. Продавец отличный, вернул деньги, хоть и пыталась договориться на замену. Очень жаль что не подошли, удобные, лёгкие. Удачи!!!
L***l –
resulto ser un producto tal cual lo imagine y aún mejor…. 10/10
D***s –
Заказывал по размеру в таблице, подошли идеально, сидят отлично, лёгкие удобные, но пахнут китайщиной просто жесть. Пришли в срок как было заявлено при отправлении.
M***n –
ok
R***r –
ок!
B***Y –
Товар не получил. Деньги вернули
A***p –
качество на 400р, в магаз ходить пойдет, если порвутся не жалко
A***n –
Товар соответствует описанию!
R***y –
Обувь супер, очень легкая, заказываю уже не первый раз. Предыдущую обувь, проносил месяц ни единого изьяна пока не заметил. Заказал повторно еще 3 пары. Всем доволен. Советую покупать у этого продавца.
V***v –
Ok.
Customer –
Очень долгая доставка. Товар соответствует описанию.
R***r –
Пришли быстро .Размер подошёл брал 42 ношу 40-41.
V***v –
на озеро бегать пойдут. брал на размер больше. ношу 42 брал 43 . подошли идеально.
R***y –
ок все клас
A***n –
Goods received within a reasonable time. Product quality is fully consistent with the description. Seller a professional in the business. Thank you for your excellent work. Score – 5 Stars !!! I wish you success in business. I recommend.
R***w –
ок !!!!
A***o –
Кроссовки легкие, на лето. РазмеВрВокруг соответствует 43 российскому. Очень долгая доставка. Вркруг света за восемьдесят дней！
M***m –
კარგია სახმარად
L***l –
Garage and yakysom sneakers on Lito✔& Middot;✔& Middot;✔& Middot;
Customer –
Just a nightmare, not a purchase! Delivery more than 3 months, quality just tears, disposable sneakers thin, easy to tear, unglued to the end with a hole, the smell is generally a nightmare, with them in one room it is not possible to sleep. Just money for the wind! I do not recommend anyone to buy.
E***v –
With the store I was contacted, in kind of norms, light and comfortable
O***v –
Ordered Black. A grade
A***k –
OK
Y***h –
Unrealistically light, thick sole. I took a larger size. I have 43 euros, but I’m always on American 10 oriented. In some stores 10 USA = 43 and 44 Europe. Shop recommend.
Z***v –
Very light, in principle satisfied
Customer –
The pictures look lutsha. And size in size go. Took 44 but I wear 43 were great.
B***r –
They arrived with a slight delay, I guess because of the pandemic.
A***i –
Delivery is very slow. Packed supplier. I really liked the shoes. Light, snug on the leg. I hope they will live to see the end of the season. I recommend the product and the store. Delivered to dugé in the first place. Packed in confidence. Duge’s shoes were like that. Light, sit still. I’m going to catch up to the season. I recommend this product
H***i –
every things perfect! thanks!
Y***a –
Thank you. It’s okay. Only waited almost 3 months!
V***o –
Light, comfortable, stylish. The dimensional grid corresponds-it was intended to be 26 cm. Thank you…
V***n –
in good condition , how long i can use idk, the size is bigger in 1 time so for 44 i chose 45
D***v –
Good
U***r –
Delivery fast, holes for laces on the inside jamb probably on all sneakers-this is the second pair ordered from this product. We need to buy a bag of laces.
E***v –
As a description. Super thanks to the store fast delivery.
P***v –
Nice sneakers. I bought a second pair.
R***r –
Very strong smell. This is the main minus of these sneakers. I strongly doubt that the dye is safe for health. In the rest of the product corresponds to the price, the quality of tailoring is not bad. At his 44 took the Chinese 47. Approached perfectly, they will come to work
D***v –
Ok
N***a –
Great, my husband loves the shoes, easy and very elastic
F***s –
They are great and very comfortable, I recommend the store
N***a –
The order came quickly, but they did not deliver home, they received it at the post office. Comfortable, light, with a small smell. The size was ordered one more (46 to 45), approached. But on the second day of wearing in dry weather began to peel off the sole from the inside. We wrote a message to the store, we are waiting for the answer.
A***v –
The declared 46 size Butt came to 45
A***v –
Asked to change to 44 size, did not understand. On freer sat on the leg, but this size approached.
G***e –
The first time I ordered black and red, came quickly, the quality is good. Light green went for a very long time and they have a strong phenolic smell.
F***r –
Shoes fit perfectly, they’re usually too small or too big but these were perfect
E***d –
Take a size above
O***h –
The city also ran, all the reception. Зручні ні ні ні ні Can be brother.
M***a –
item not rcvd however refunded by AE after dispute.
S***a –
Sneakers correspond to the description and photo .. light, comfortable… but the smell is terrible… on the ros.43 size approached a good …. delivery two with more than a month (I think connected with quarantine…). .. The store is in touch…