Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***n –
Great product.
Customer –
It’s so pretty! And came after about 2/3 weeks so really not bad 🙂
A*** –
Excellent recommended article
E***o –
Excelente
P***a –
I love this ring it’s just as pictured and feels great to wear Thank You!
S***s –
Normal quality, long delivery
R***r –
Poor quality goods.
Customer –
..
D***z –
Ring looks good aczkolwiek is on me too large
M***d –
Late, but it came in very good condition and it’s very nice
Customer –
Everything as specified. It took A long time for various reasons that I understand are not attributable to the store.
P***o –
Beautiful, same as description
C***o –
good product
L***l –
Great Ring! Looks much more expensive
V***v –
Clearly
R***e –
Not quite fit in size
S***r –
I didn’t get the product, but I got my money back.
M***O –
Very good goods!!! Decent quality for your money!
J***s –
It’s accurate, very nice, but I was too big.
A***n –
The ring came with scuffs and seasonings. But from afar is not particularly visible. And near, it seems like a little worn. But for such a price, what else should I expect?
A***a –
It was a month, threw in a box, in general, the ring is cool, but it came bragged with a dent
Customer –
Ring beautiful and fast delivery
Customer –
The ring is very good. I’ll be late but it was worth the wait.
E***i –
Fast shipping whereas are things that come from China and the product is as expectation. Are satisfied. Very low prices and convenient. Are of little value to get every so often and you can’t have too many claims. But things are very cute and well groomed! Reliable store: highly recommend!
Customer –
Has come
B***r –
Sputtering begins to weak
L***s –
Looks good, stains my finger if i leave it on for the night.
A***v –
The ring is all in some dents scratches. The stone inside is not even a glass and some kind of soft plastic or rubber. The price is certainly sooo low. Well, the quality corresponds to
N***t –
Excellent product, exact same as picture. I am so much Happy.
A***a –
It was dark in a couple of hours, on the finger leaves a black trail
A***e –
It’s as shown. It has a few small metal faults but for the price it’s worth it’s perfect
A***A –
ok
V***h –
Delight, it’s perfect
P***v –
It came pretty fast