Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***v –
To the Moscow region came in less than a month. Quality is good. I order not the first time. Recommend!!!
A***n –
Great for your money
R***r –
Recommend. It is packed wonderfully in a blown navel, nowhere will anything crumple. Delivery is fast, about 3 weeks. The size is according to the store’s size grid. Crowns for the summer are simply wonderful, I take my boys not the first time, they are worn for a long time. Take it will not regret it.
L***n –
Before Peter, three weeks of shoes are happy with my 42 ordered 43 and did not lose just sat very comfortable lungs let’s see how much I recommend in the package was a small gift nice thank you
K***v –
Everything is fine. sent quickly but took a long time.
V***V –
Excellent. Very comfortable. I am happy
V***n –
The store of the wholesale goods is excellent for 43 took 45 but 44 took it quickly to Penza in 14 days
V***v –
Very light, on the leg very good, comfortable, my husband liked
N***n –
Excellent quality and comfortable shoes
K***a –
Casting sneakers and do not look like men’s or huge! Very neat on the leg, comfortable and legs in them breathe) today only received, until I wore, for such a cost I think super! There were two weeks like, and delivery to the House did not wait! But it depends on Russian post and not AliExpress)) thanks)
A***v –
The goods are delivered on time. Description corresponds. Thank you!
R***r –
Sneakers are excellent size in size but the rise is too small. to Moscow 14 days.
I***a –
The goods came quickly. At 43 R. Came up perfectly. Seller recommend
G***o –
All right, thank you!
Z***f –
I didn’t receive the order yet because of the actual situation but the store is very nice and i got refunded
R***r –
Shoes are wonderful, ordered for a girlfriend. I myself wear the same with pleasure. Thank you.
*. –
Sneakers are light, weightless. I liked it very much. came perfectly packed, without deformation. At 39 R came up perfectly, but I have a narrow leg. Seller recommend
A***a –
I ordered my grandmother, but I did not guess with the size. I order for the second time 🙂 delivery is fast, the store is sociable and polite.
M***v –
Good thin sneakers. I took the child to school! I think it will be good!
T***a –
Light, odorless. Ordered on the size 43-came up.