Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
The guy is delighted, what he wanted. The size approached, but back-to-back (height 185), it was possible to order a larger size. The set is good, quality, the sweatshirt is perfect. Order, you will not regret.
Customer –
Quality is good. Fit in size
G***a –
I had to suture. But after that, the costume is just Aigen order for a bigger size, no more. And then I read reviews and ordered two sizes larger, but my husband was too big for size))
N***v –
It came quickly) on height 176 and weight 86 took 3HL, came up perfectly
D***b –
The goods were sent quickly, got at an average speed, but the size did not fit. I ordered XLA came m. according to the dispute the store returned the money. The costume by the way is completely made of synthetics, of poor quality.
D***y –
Sizes are still way off!!
V***v –
Costume norms, that’s only the shtancan are narrowed, and I have calves, that some people have a thigh. But for sports will come down
V***V –
On his L took XXL, as a result, the sleeves are short like pants, it feels like tags are confused when sewing or very little. I gave it to my friends for resale. My height is 175. The suit has a small undercoat, looks cool, but synthetics and this is sensitive.
F***r –
Ok
V***t –
4XL for growth of 190 and 120 kg is not enough), not critical.
R***r –
Thank you for the goods, came quickly. a little size is not enough
V***n –
The suit turned out to be small
Customer –
The suit is very good quality
A***n –
OK
E*** –
Synthetic material with fleece. Quite normal
R***e –
The suit is good, warm. The store helped with the size, the sweatshirt was sent a different color, but quickly agreed to partially refund the money. I will take others from them
G***r –
Norms. It is written winter-autumn, but in fact the usual elastic (summer), which personally pleased me!
M***a –
Delivery to the Voronezh Region 1 month. On the size 48-50 came well.
E***r –
The garment very good
J***S –
Excellent product. The quality and spectacular colors. Highly recommended
I***o –
Kochityum came with Biak mismatch of top and bottom sizes opened dispute solution full refund of cost so no claims
K***h –
All is well The quality is according to the price I took myself, it came to my father
Customer –
I bought the product
G***m –
🙁
I***n –
Nice suit. On the height of 170-172, the size of 3HL is ideal. Long delivery
E***a –
The size is very small, the quality is average.
X***x –
On the measurements of the OG 110 og 105 OB 101, the height of 178/93 size approached just right.
F***f –
the goods did not come, the store does not want to return the money
V***n –
The order reached in less than a month. The quality of the costume for this money, excellent and with the size guessed… Per 165 cm, weight 80 kg, Just approached 2XL, I think it is suitable for up to 170 cm. The result…, the order is satisfied with the order, I recommend the store.
T***v –
.