Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Just like in the picture, well finished, the sole smells bad, but it will end up disappearing when using them. Two gifts, a chain (can’t be called necklace) and a hair gum. (I use a 37, but according to the table I ordered a 39 fit me perfect)
G***k –
perfect thanks
E***r –
Well received very cool and with gift thanks
Y***r –
Everything as in the description
A***o –
Same as in the photo, right size
B***r –
Verryyyy happy same as picture ..10 days come to the Netherlands
A*** –
Excellent, fast delivery, go in size. I advise the store, answers quickly and all questions ….
M***k –
Super Baby. Przyszlly in time and SA batdzo miekkie and comfortable size standard
Z***z –
Very steep and convenient!!! Also put a gift) Thanks!
M***a –
When ordering, the address was filled automatically, after payment, I asked the store to change the address. The seller agreed, and I waited a week for them to be sent to me, but the order was sent to the address, which was automatically late. After I wrote to the seller when the order was sent out, it turned out that they just forgot. But after the reminder immediately sent. As a gift, they put a suspension and an elastic band. The order went quickly. Sandals smell very much, you can see the glue on the whole sole. But the seller always answers all questions.
L***y –
Very happy comfortable! I love them too!!
D***d –
Very beautiful shoes, the color is not quite as in the photo but it makes good anyway. Beautiful quality and finishes. A nice surprise with a little more in the package, thank you very much. Very satisfied Took a little more time to arrive than expected but I’m not disappointed
Customer –
The pictures look much better than the fact
Customer –
Super
C***n –
Super cute got also still gift great
A***e –
A little tighter than leopards, pay attention to the size.
Customer –
Good quality! Too light for my taste, they do not look solid…
E*** –
Super! Small size taken from 41 for a 40 usually and it’s a little fair but for the price I’m delighted. Thank you thank you store for the 2 gifts, chain and chouchou, I appreciate!
Customer –
slechte kwaliteit veter is stuk slecht gestikt vieze geur erg klein
S***g –
Excellent produit très contente avec un petit cadeau en plus genial
A***k –
zeer mooi, past precies. maat 37, vallen en beetje kleiner maar heb normaal ook maat 36. en kreeg er ook nog leuke cadeaus bij.
L***j –
товар прибыл в Латвию за 3 недели, размер подошёл, размер по таблице размеров подошёл один в один. босоножки лёгкие, прошить и проклеены хорошо . В ПОДАРОК ПРОДАВЕЦ ДОБАВИЛ РЕЗИНКУ ДЛЯ ВОЛОС И ЦЕПОЧКУ НА НОГУ
B***b –
Beautiful shoe. Buy without fear. I advice u take 2 size bigger than yours . I wear European 38 and I took 40 and it was perfect .
E***s –
Están muy bien. Son más pequeñas, yo uso un 38 y pedí un 39 pero quizás hubiera sido mejor un 40.
E***i –
מוצר מצויין מרוצה מאוד
Customer –
perfet
G***r –
הגיע אחרי פחות משבועיים,בדיוק כמו בתמונה מאוד יפה ונח
F***T –
au top jadore
R***r –
самые удобные сандалии, которые у меня были. ходишь как по облакам, мягкие и красивые. на свой размер 39 заказала 42, сели как надо. безумна рада покупке, а внутри ждал приятный подарок – цепочка на ногу и резиночка для волос.
N***t –
super confortable !!
M***a –
Шикарные сандали, лёгкие! на свой 40 заказала 42, 26 см у меня стопа! все отлично подошло! только немного отличается перед от фото, а так рекомендую, доставка почти месяц в Кемеровскую область
E***z –
Me encantan ! Son tal cual la foto y cómodos
A***n –
Very fast! Very lovely shoes, they walk great and thank you very much for the presents. I will order also other colors.
V***e –
l love my order if it possible l will give 10 star to this store shipping was so fast too thanks for the gift l will buy again and again from you
M***z –
Sandalias, sencillas pero resultonas, con una calidad acorde al precio. El paquete traia dos regalitos. Gracias!!
Customer –
Super. Wszystko w porządku. Brać rozm większe. Polecam. Szybka wysyłka
G***k –
maat 43 valt meer als 41/42 dus voor t mooie echt te klein
L***i –
Классные, прибыло ща 2 недели
A***o –
igual que en la descripción, me tomé la medida y me están clavadas. son más oscuras que en las fotos. huelen bastante a plástico. son comodas
M***m –
Отличная обувь, на лето самое то. Лёгкие. Пришли очень быстро) спасибо продавцу, положил в подарок резинку для волос и кулончик
M***x –
Prendre sa taille habituelle
E***o –
En 12 días en casa, igual que la foto. Yo uso el 40 y pedí el 41 y genial
I***r –
Molto bella.
Customer –
Shoes are good ! Topppp and Thanks for the little gift with the shoes
R***n –
grear
B***e –
prendre une taille au dessus
N***a –
calzo un 38 europeo, pedí un 39, me queda un poco grande y al tener el ” empeine” fino no lo lleno mucho, pero contenta con la compra y la atención del vendedor, mandó un regalo. Recomiendo. Tardó en llegar a Canarias 1 mes.
C***e –
Nice. with a little gif. Send 2 long, COVID19.
F***r –
Qualité du revêtement et imprimé pas vraiment conforme à la photo
N***r –
Dit is mn 2e paar en ze lopen heerlijk!kreeg er nog 2 kleinigheidjes bij van de verkoper! leuke verrassing! Echt top!❤