Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ltoffers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***n –
Its ok
G***r –
Approached 10 size
V***v –
Ring of excellent quality! Looks great. Thank you.
S***v –
Delivery is almost a month. Ring beautiful current size is too big 13 is diameter 13mm. Have to take another.))
R***e –
Sadly, I have nothing to give feedback for, as my order did not came to this day (63 days and counting…) not the stores fault, I think. Probably just lost in transit somewhere…
Customer –
Very cute, but my measurement 6 in this case proved too small
I***i –
Great! I recommend!
N***u –
matched perfectly
V***v –
The rings went for a long time, but came on time. I ordered 2-gold and black. Everywhere you can see nadpsi: both outside the ring and inside. Happy with the purchase.
Y***a –
Mom is happy, the size approached!!! And I’m happy!!! Thank you and all the benefits!!!
C***t –
Goods reçu le 03/03/2020.
N***N –
Well packed…. Good quality
K***a –
Great Ring!
H***t –
bien
R***r –
The inscription can be seen badly, but for this money I resend!
Customer –
Nice ring! I wear it without taking off.
A***a –
Next instantly somehow as per the price Super
I***a –
The ring came very, very large… No one from the family came up. I wanted a baby. I looked at the size table, measured. Or I tried to scream, so I looked at the table… Or is it not the same
E***r –
Well, the inscription is barely visible.
E***o –
All perfect thank you
A***a –
The inscription on the ring is almost invisible.
K***v –
Thanks store
A***t –
The parcel was 26 days from the item to the item, the size is slightly larger, ordered 6 size for the pinky, suitable for nameless, but you can wear it. Also ordered 11 R Men’s hand. Color Under Gold, slightly see the difference, if put next to gold, but I think for such a price is excellent. Let’s see how it will be worn. They measured on the paper, as in the instructions.
A***s –
Норма
V***a –
Packed perfectly, everything is whole, just like in the photo.
S***n –
Exported a month to Kharkov. I did not communicate with the store. I did not understand how the size is measured:-(
C***t –
Very nice ring for my son
B***r –
Chic ring
A***a –
Заказывала для мамы, она любит фильм “властелин колец”. все очень понравилось. пока довольны заказом.. заказ отправили быстро пришел за 17 дней в Брянскую область.